The position is to support our customers by giving them the information they need to make sound decisions. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with the services we provide.
We are a five-time winner of the North Carolina best employer to work for; a 2022 recipient of Angi's list super service award; and voted the best insulation company in 2023 by expertise.com, and we would love you to join our family!
At Falcone Crawl Space & Structural Repair, we pride ourselves on a culture of excellence and our focus is on safety, customer service, repair quality and Falcone company values. We’re obsessed with our mission: to give every Carolinian a strong foundation.
Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and assisting customers with any issues they may have. In this role, you will be responsible for scheduling appointments, managing client relationships, and providing support to the customer service team.
Job Responsibilities:
- Responding to incoming calls, emails, and chats in a timely and professional manner
- Scheduling appointments and maintaining accurate records
- Providing direction and support to the customer service team
- Resolving customer issues and ensuring customer satisfaction
- Collaborating with other departments to ensure smooth operations
- Performing data entry and other customer support functions as needed
Qualifications:
- Minimum of 3 years of customer service experience
- Previous experience in a service-oriented industry preferred
- Strong organizational skills and ability to prioritize tasks effectively
- Proficiency in Microsoft Office applications
- Positive attitude and willingness to work as part of a team
- Excellent communication skills and a pleasant speaking voice
This is a full-time position with benefits including dental and health insurance, paid time off, a referral program, and vision insurance. We are looking for candidates who are dedicated, reliable, and committed to providing excellent customer service. Join our team and be a part of a dynamic and growing company!
$20 - $22 per hour