Rushable Customer Success Rep (Remote) Remote · Full time

Apply for Customer Success Rep (Remote)

Founded in 2020, Rushable is a dynamic SaaS startup focused on empowering restaurant growth through enterprise-grade technology. Our mission is to help restaurants regain control from third-party platforms, enhancing direct customer relationships. We offer solutions for retaining and engaging existing customers, attracting new ones, and efficiently managing multiple franchise locations. Our platform enables restaurants to create personalized experiences for customers, fostering loyalty and expanding market reach. Rushable stands as a crucial partner for restaurants, providing innovative tools and support to thrive in the digital era and achieve sustained success.

We are looking for a Customer Success Representatives who is...

• Onboarding Specialist: Expert in leading the onboarding process for new accounts, ensuring a smooth transition from the sales team to active use.
• Multi-Channel Communicator: Proficient in handling client communications through phone, email, and text, catering to the diverse needs of restaurant clients.
• Training and Support Provider: Skilled in offering comprehensive training and support to clients, facilitating successful account launch and ongoing use.
• Bilingual Expert: Fluent in English at a near-native level and proficient in another language, able to effectively communicate with a diverse client base.

As a Customer Success Representative, you will...

1. Lead Onboarding Processes: Take charge of the onboarding for each new account, providing guidance, training, and support to ensure a successful launch.
2. Handle Client Communications: Respond to inquiries and communicate with clients through various channels including phone calls, emails, and text messages.
3. Ensure Client Success: Work closely with restaurant clients to address their needs, ensuring they fully leverage our SaaS solutions for their business.

Your must-haves are...

• Tech-Savvy: Proficient with digital tools and platforms, able to quickly adapt to new technologies used in customer service.
• Strong Problem-Solving Skills: Ability to quickly identify and resolve client issues, enhancing overall customer satisfaction.
• Bilingual Proficiency: Near-native English fluency and proficiency in another language.
• Adaptability and Flexibility: Ability and willingness to work various shifts, including evenings and weekends, as per company requirements and shift arrangements.
• Professional Remote Work Environment: A quiet, distraction-free setting suitable for professional interactions and online training sessions.
• Technical Proficiency: Reliable and fast internet connection, along with comfort in using SaaS platforms and CRM tools.

Your nice-to-haves are...

• Tech or SaaS Background: Experience with technology or SaaS products, especially those tailored for the restaurant industry.
• Ticketing System Experience: Familiarity with using ticketing system software for managing customer inquiries and support requests.
• Experience in Customer Support or Hospitality: Proven background in a customer service role, with a strong preference for experience in the restaurant or hospitality industry.

We are offering...

• 💰 Competitive pay.
• 🏠 Full remote work setup.
• ⛱️ Generous paid time off.

A successful hiring process includes...

• 🗂️ Submission of a detailed resume.
• 🧑‍💼 Phone or video screening interview.
• 💻 Comprehensive virtual interview process.
• 📈 Sales strategy presentation.
• 🎉 Formal job offer.