Runpod, Inc. Supply Relations Manager (Technical) Remote · Full time Company website

As RunPod continues its rapid expansion in the AI and machine learning sectors, we are seeking a full-time, remote Supply Relations Manager (Technical) to join our team. This senior technical account manager position will be pivotal in managing partnerships with data center providers, overseeing hardware deployments, and ensuring the efficient operation of our data center resources. The ideal candidate will have a deep understanding of data center operations and hardware solutions, strong leadership qualities, and excellent communication skills to maintain and foster provider relationships. This role offers the flexibility of remote work, competitive salary with stock options, and the opportunity to grow within a supportive and innovative culture.

Description

Job Title: Supply Relations Manager (Technical)

Full time, Remote

Reports to: Head of Infrastructure

Salary Range: 110 - 150k


Company Overview:

Join RunPod, a rapidly expanding leader in AI and machine learning. As a well-funded, profitable company in hyper-growth, we operate in a fully remote environment with team members across the United States, Canada, and internationally. We are looking for a Supply Relations Manager to manage our partnerships with data center providers, oversee hardware deployments, and ensure efficient and effective operation of our data center resources. It is a very technical, data center focused, senior account manager position.  At RunPod, you can work with cutting-edge technology, contribute to a global impact, and be part of a supportive, innovative culture.


What We Offer:

  • Competitive salary with stock options.
  • The flexibility of remote work with an inclusive, collaborative team.
  • An opportunity to grow with a company that values innovation and user-centric design.
  • Generous vacation policy to ensure work-life balance and well-being.
  • A chance to contribute to a company with a global impact based in the US and Europe.


Why You'll Love Working with Us:

  • Your work will directly influence the customer experience and contribute to the success of our product.
  • You'll join a passionate team reshaping the cloud computing landscape.
  • We offer a supportive, challenging environment that fosters personal growth and learning.
  • Our culture is built on trust, innovation, learning, and growth, ensuring a fulfilling and enriching career experience.


Responsibilities:

  • Collaborate with CTO: Coordinate the launch of new hardware solutions and design internal tools to manage data center operations.
  • Plan Infrastructure Solutions/Capacity Planning: Guide and design infrastructure solutions based on data (demand, market trends, utilization, needs) in collaboration with data centers, including GPU models, server specs, quantity, and specific vendors.
  • Onboard and Guide Providers: Train new data center personnel for operational processes, emphasizing essential considerations.
  • Develop and Maintain Relationships: Foster strong relationships with existing and potential data center staff, meeting regularly to ensure alignment and address any issues.
  • Ensure Quality and Standards: Maintain high-quality servers, uptime, and performance, continuously improving quality and setting new standards for minimum requirements.
  • Plan and Execute Deployments: Decide and plan the deployment of new network storage locations and verify that newly onboarded servers meet specific specifications.
  • Coordinate Maintenance and Updates: Help providers plan and execute data center-wide maintenance or downtime, ensuring proper customer communication. Manage server updates to keep CUDA, kernel, and OS versions current.
  • Support and Manage Team: Assist team, answer their questions, provide guidance, and work with data center engineers to ensure efficient operations.
  • Maintain Documentation: Collaborate with the technical writing team to keep host documentation current and relevant.
  • Legal and Communication: Oversee the signing of contracts with new providers and communicate any downtime or service disruptions to the community.


Required Knowledge, Skills, and Experience:

  • Educational Background: A Bachelor’s degree in a relevant field is required. A Master’s degree or higher is an asset.
  • Technical Expertise: In-depth knowledge of data center operations, hardware solutions, and infrastructure design.
  • Experience: Proven experience managing relationships with data centers and overseeing hardware deployments.
  • Proficiency: Proficiency with data center management and monitoring tools; expertise in leveraging Linux GPU servers.
  • Leadership and Communication: Strong leadership skills, excellent communication, and the ability to foster provider relationships.
  • Problem-solving and Project Management: Strong problem-solving abilities and the capability to manage multiple infrastructure projects strategically.


How to Apply:

We want to hear from you if you're ready to join a dynamic team and significantly impact the AI and machine learning industry! Please submit your resume and a cover letter detailing your experience and why you're the perfect fit for this role.



Salary

$110,000 - $150,000 per year