Rosegate
Portfolio Retention Loan Officer, HELOC Specialist
Charlotte, NC
·
Full time
Company website
Currently, our inbound customer demand and application rate for HELOCs is exceeding our capacity! Rosegate is seeking a driven, fast-paced loan officer to take advantage of this strong demand. In this role, you will originate HELOCs and other home equity solutions from our large portfolio of mortgage servicing customers. You will handle inbound customer applications & inquiries, work warm portfolio leads, and proactively reach out to existing borrowers to help them access their home equity while building long-term customer relationships.
About Rosegate
Rosegate is a dynamic mortgage originator and master servicer with a growing portfolio of customers. Recognized by The Charlotte Business Journal as a '2025 Best Places to Work' company; we are building a high-performance retention engine to maximize portfolio value through refinance recapture, purchase retention, and customer-for-life strategies. Coupling this with our existing (and growing) retail channel, Rosegate is positioned for exciting growth and opportunities.
Description
Location: Charlotte, NC — In-office, Consumer Direct Call Center
Position Overview
This is an excellent opportunity for a results-driven mortgage professional to thrive in a collaborative call-center environment with a consistent pipeline of high-quality leads. Rosegate is a growing mortgage originator and master servicer recognized as one of Charlotte’s Best Places to Work.
Key Responsibilities
Personal Production
- Originate HELOCs, home equity loans, cash-out refinances, and related products for existing servicing portfolio customers.
- Handle inbound inquiries and conduct proactive outbound calls using data triggers and our customer servicing portal.
- Consistently meet or exceed individual production targets for applications, locks, and closings.
- Build strong customer relationships through consultative selling and exceptional service.
- Maintain accurate pipeline management and follow all compliance and documentation standards.
Collaboration & Process Support
- Partner with underwriting, processing, servicing, and compliance teams to ensure smooth loan progression and timely closings.
- Provide feedback on sales processes, scripts, and tools to help improve HELOC penetration within the portfolio.
- Identify cross-selling and retention opportunities that support long-term customer relationships.
Who Thrives in This Role
- Proven mortgage originator with strong production skills, especially in HELOCs, refinances, or consumer-direct environments.
- Competitive, driven, and results-oriented with a track record of hitting targets.
- Skilled at building rapport quickly and converting warm leads into closed loans.
- Customer-focused professional who values consultative selling and creating lifelong relationships.
- Comfortable working in a fast-paced, metrics-driven call-center setting.
What You’ll Gain
- A reliable pipeline of high-quality, warm servicing portfolio leads (current Rosegate customers).
- Competitive base salary plus lucrative commissions on personal production.
- Best-in-class technology, pricing, and support resources.
- Comprehensive benefits: medical, dental, vision, life insurance, short- & long-term disability, and 401(k) with company match.
- Career growth potential in a fast-scaling organization backed by Rice Park Capital.
Requirements
- Active NMLS license.
- 2+ years of mortgage origination experience with a strong track record in HELOCs, refinances, or consumer-direct mortgage sales (HELOC experience preferred).
- Solid knowledge of mortgage products, compliance, and servicing portfolio dynamics.
- Strong communication, consultative sales, and organizational skills.
- Proficiency with LOS, CRM systems, and Microsoft Office.
- Ability to work in-office in Charlotte, NC.
If you are a top-producing Loan Officer looking to focus on high-quality HELOC production with a consistent lead flow, Rosegate is the place to grow your career and income.
Rosegate is an equal-opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Rosegate | NMLS: 2082961 | www.nmlsconsumeraccess.org | Equal Housing Opportunity | Licensed to lend or broker loans in AL, AZ, AR, CA, CO, CT, DE, DC, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MO, MS, MT, NE, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI | 13515 Ballantyne Corporate Place Suite 200, Charlotte, NC 28277 | 888-657-6206