Rosegate BA/QA Analyst Charlotte, NC · Full time Company website

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Rosegate is a dynamic mortgage originator and master servicer with a growing portfolio of customers. Recognized by The Charlotte Business Journal as a '2025 Best Places to Work' company; we are building a high-performance retention engine to maximize portfolio value through refinance recapture, purchase retention, and customer-for-life strategies. Coupling this with our existing (and growing) retail channel, Rosegate is positioned for exciting growth and opportunities.

SMART. HUNGRY. HONEST. 

At Rosegate, we don’t just close loans, we build scalable processes, create exceptional borrower experiences, and drive operational excellence. We’re a team that shows up every day with purpose, precision, and integrity. If you’re SMART, HUNGRY, and HONEST, you’ll feel right at home here. 

Position Overview 

Duties/Responsibilities: 

• Collaborate with business stakeholders to understand and document business requirements, process flows, and user needs. 
• Develop into a Subject Matter Expert on the Rosegate LOS platform, Lender.  This includes not only how the business uses Lender to originate loans, but also the system configuration features of the system. 
• Conduct thorough requirements gathering and analysis sessions to define functional specifications for mortgage-related systems and processes. 
• Create business and functional requirements documents (BRD, FRD), use cases, and process diagrams to communicate needs and expectations. 
• Analyze business processes to identify improvements, inefficiencies, and opportunities for automation within mortgage operations. 
• Act as a liaison between business teams (e.g., loan officers, underwriters) and technical teams (e.g., developers, IT support) to ensure alignment on project goals and objectives. 
• Develop and execute detailed test plans, test cases, and test scripts to verify that mortgage systems and applications meet the defined business requirements. 
• Perform functional, regression, and integration testing, and lead user acceptance testing (UAT) on mortgage applications and workflows. 
• Identify, document, and track defects using a defect management system, and collaborate with developers to resolve issues. 
• Work closely with cross-functional teams to ensure that system enhancements, updates, or releases do not negatively affect existing systems or workflows. 
• Assist in the creation and maintenance of test data and environment setups for mortgage-related applications. 
• Ensure compliance with regulatory standards, business policies, and security requirements during testing. 
• Maintain comprehensive documentation related to business requirements, test plans, test cases, and test results. 
• Provide regular updates to project teams and stakeholders regarding test progress, issues, and resolutions. 
• Prepare test reports, defect summaries, and testing metrics for management review. 
• Document and track all changes to processes, systems, and workflows, ensuring all updates are clearly communicated to relevant stakeholders. 
• Participate in daily standups, sprint planning, and review meetings with agile development teams to ensure clear communication of project milestones and goals. 
• Collaborate with business stakeholders, subject matter experts, and developers to resolve business requirements and QA issues. 
• Provide feedback on user interface (UI) design and workflows to ensure systems are intuitive and user-friendly for end-users. 
• Train end-users on new systems, features, or changes as part of system rollouts and product releases. 
• Identify opportunities for process improvements in both the business and QA areas, recommending strategies for system enhancements or process automation. 
• Stay up-to-date with industry trends, mortgage regulations, and best practices in business analysis and quality assurance. 
• Actively contribute to improving test coverage, test efficiency, and the overall quality assurance process. 
• Provide business support for any system issues.  This includes identifying short term workarounds as well as performing root cause analysis through to documentation and QA testing of the ultimate resolution of the defect.  

 

Required Skills/Abilities:  

• Strong understanding of mortgage products, processes, and systems (e.g., loan origination systems, servicing systems, and compliance tools). 
• Experience in writing detailed business requirements and translating them into functional specifications. 
• Experience as a BA or SME in one or more mortgage LOS systems (e.g., Encompass, Blue Sage, Empower, etc.) 
• Proficiency in QA methodologies, testing techniques, and defect tracking tools (e.g., JIRA, Quality Center, TestRail). 
• High-level knowledge of mortgage industry regulations and compliance standards (e.g., RESPA, TILA, QM). 
• Ability to work with cross-functional teams in an agile environment. 
• Experience with analyzing and organizing data using tools such as SQL queries and Excel spreadsheets. 
• Excellent written and verbal communication skills. 
• Strong attention to detail and ability to work independently. 

 

Education and Experience: 

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field. 
• 3+ years of experience in business analysis and quality assurance, preferably within the mortgage or financial services industry. 

 

Physical & Mental Abilities Requirements:  

Physical Abilities: 

• Ability to work at a desk and use a computer for extended periods of time. 
• Ability to participate in meetings and video calls for extended durations. 
• Occasional travel may be required for training sessions or project meetings. 

Mental Abilities: 

• Analytical Thinking: Ability to analyze complex business processes and identify inefficiencies or issues within systems and workflows. 
• Attention to Detail: Precision in documenting business requirements, performing QA testing, and identifying defects in mortgage systems. 
• Problem-Solving: Capability to troubleshoot and resolve issues that arise during testing or requirements gathering phases, providing solutions that balance business needs with technical feasibility. 
• Adaptability: Ability to adapt to changing business needs, technology updates, and shifting project priorities, ensuring quality is maintained throughout. 
• Collaboration: Strong interpersonal and communication skills, necessary to work with a variety of stakeholders, including business units, developers, and QA teams. 
• Time Management: Ability to effectively prioritize tasks, manage multiple projects concurrently, and meet deadlines. 
• Regulatory Understanding: Mental ability to understand and apply mortgage regulations to ensure compliance during both the analysis and testing phases. 
• Proactive Approach: Takes initiative and has ability to work autonomously with minimal direction.  

What We Offer:

• Competitive compensation package, including base salary, performance bonuses, and equity opportunities. 
• Comprehensive benefits: health, dental, vision, 401(k), paid time off, and more. 
• Opportunity to play a pivotal role in shaping and modernizing our technology foundation during a high-growth phase. 
• Collaborative, high-energy culture in Charlotte’s thriving fintech and mortgage hub. 
• On-site work environment in our Ballantyne area office. 

Rosegate is an equal-opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

Rosegate| NMLS: 2082961| www.nmlsconsumeraccess.org | Equal Housing Opportunity | Licensed in AL, AZ, AR, CA, CO, CT, DE, DC, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MT, NE, NH, NJ, NM, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, VT, WA, WV, WI | 13515 Ballantyne Corporate Place, Suite 200, Charlotte, NC 28277 | 888-657-6206 |