Rose Haven Program Associate - Guest Services Portland, OR · Part time Company website

Apply for Program Associate - Guest Services

Join a team that consistently shows up with care and respect for each other! We pride ourselves on offering a sense of community that is felt by staff, volunteers, and guests. Rose Haven has provided over 25 years of compassionate service as the only day shelter in Portland for women, children and gender expansive people. We are a femme-centered, gender-specific community that serves those most impacted by gender oppression. Our holistic approach includes meeting essential needs (food, clothing, showers, laundry, and safety) while bolstering long term empowerment (emotional support, wellness activities, and connection to resources and community). We offer low-barrier services in a trauma-informed space to guests who trust us and value their relationships with our community of staff, interns and volunteers.

Position: Program Associate-Guest Services

Report to: Guest Services Manager

Hours: 27

Schedule: Monday 7:30am-2:00pm; Tuesday/Thursday 7:30am-1:30 pm; Wednesday/Friday 7:30am-12:30pm

FSLA Status: Non-Exempt

Location: Onsite

Primary Responsibilities:

• Promote calm and safety within front line prior to opening for services, as well as around the lobby, exit areas, and sidewalks throughout operating hours and at closing time
• Greet guests of Rose Haven and facilitate connection to internal/external resources 
• Promote behavior that is aligned with Rose Haven community agreements on and around Rose Haven property
• Provide assistance with guest reception, phones, mail, and deliveries
• Train in other program areas (Hospitality and Wellness) to rotate or fill in as needed
• Uphold organizational procedures and boundaries; hold difficult conversations with guests regarding exclusions and re-entry
• Maintain good neighbor relationships 
• Provide intake support as needed
• Provide lead or backup support to guests experiencing acute crisis or escalated/unregulated states using a trauma informed and strengths-based approach
• Uphold a collaborative approach to job performance and contribute a problem-solving orientation to tasks

Other:

• Participate in staff meetings and trainings 
• Support organizational special events, including guest events during service hours, approximately 3 evening events for supporters, and annual fundraiser on Mother’s Day
• Other duties as assigned

You’re best suited to be in this role if you:

• Demonstrate principles of trauma informed care and a person-centered approach 
• Communicate information clearly and with compassion
• Are highly motivated to help people feel welcome, seen and heard 
• Are skilled at building rapport and firmly holding boundaries 
• Are adaptable and know how to prioritize in a dynamic, fast-paced, flexible environment
• Are comfortable being on your feet and going up and down stairs frequently throughout the day
• Are comfortable being outside for extended periods
• Have previous experience working with individuals encountering housing insecurity, low income, domestic/sexual violence, substance use or mental/physical health challenges (paid or unpaid) 
• Have knowledge of local resources to connect individuals experiencing housing insecurity, low income, domestic/sexual violence, substance use, mental/physical health challenges, etc. 
• Can provide non-violent crisis intervention or de-escalation skills
• Are punctual and dependable
• Complete work tasks in a timely manner
• Are fluent in a language particularly valued by Rose Haven (Spanish, Mandarin/Simplified Chinese, Russian) 

People with identities or lived experience that reflects the diversity of the people served by Rose Haven (related to mental health, recovery, domestic violence/sexual assault, LGBTQ2IA+, housing insecurity, etc.) are encouraged to apply. 

This position is represented by ILWU Local 5, and we are currently bargaining a first contract.

Application review will begin immediately and end when the position is filled.

Work Space Accessibility: 

Rose Haven operates services on the main floor. Entrances vary from 0-3 stairs, with one staircase between the main floor and basement (where guest supplies are stored). Noise level in the building often fluctuates with direct service delivery. Lifting of 0-30 pounds and moving supplies or furniture may occasionally be requested. Parking pass provided.  

Equal Opportunity Employer: 

Rose Haven is an equal opportunity employer and is committed to assembling a diverse, broadly trained staff.  Rose Haven believes that each individual is entitled to equal employment opportunity. Individuals who hold diverse and marginalized identities are strongly encouraged to apply.