Rose City Head & Neck Surgery is an elite surgical practice founded by Dr. Sunshine Dwojak and Dr. Andrew Kroeker. We are driven by a shared mission to provide uncompromising, patient-centered care where every patient is listened to and cared for with the utmost integrity. RCHNS specializes in the diagnosis and treatment of thyroid and parathyroid disorders, skin cancers, salivary gland disease, head and neck tumors, facial nerve disorders, reconstructive surgery, and other complex conditions of the head and neck.

Practice Operations

Oversee daily practice operations including:

• Answering phones/ appointment scheduling
• Coordinate surgery scheduling
• Coordinate maintenance and cleaning
• Controls the inventory and orders equipment and medical supplies
• Manages incoming correspondence.
• Organizes instrument and procedure sterilization principles and practices
• Manage IT and telecom operations
• Communicate with building management and maintenance

Human Resources

• Creates and leads a care team of medical assistants
• Coordinates hiring new team members, negotiating benefits, developing personnel policies, and resolving conflicts
• Manages team member schedules, work hours, and time off

Financial

• Manage the operating budget
• Oversee medical billing and collections
• Track revenue cycles
• Process payroll

Customer Service

• Interacts with patients and gains customer feedback about the practice
• Addresses patient complaints in a compassionate and timely fashion

Regulatory Compliance

• Maintain strict adherence to HIPAA (Health Insurance Portability and Accountability Act)
• OSHA (Occupational Safety and Health Administration) guidelines
• Provider credentialing

Qualifications and Skills

Experience: Prefer professional experience in healthcare operations or medical office management

Core Competencies: Excellent problem-solving skills, takes initiative. This is an opportunity to develop management and leadership skills in a supportive and caring environment.

Rose City Head & Neck Surgery is committed to building a workplace where everyone belongs. We welcome candidates from all backgrounds, experiences, and perspectives. We believe our team is strongest when people of every race, gender, age, religion, ability, and sexual orientation feel valued and empowered to do their best work. If you are excited about our mission and see yourself thriving here, we encourage you to apply.

Benefits: Health Insurance (Medical, Dental, Vision), PTO, Paid Holidays, 401K option