Rooted Salon
Guest Experience & Operations Manager
Allentown, PA
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Part time
Company website
We’re looking for an organized, warm person to be the first face our guests see and the one who keeps the salon running smoothly behind the scenes. You’ll greet clients, manage the schedule, check people in and out, and make sure every visit feels easy and welcoming. On the operations side, you’ll handle inventory and retail ordering, keep the front of house tidy and stocked, support our stylists with booking and day-to-day needs, and help with tasks like opening and closing, cash handling and client follow-ups. You’ll do well here if you’re friendly, calm when things get busy, great at keeping many things moving at once, and excited to help the salon grow. Salon or front desk experience is a plus, but the right attitude matters most.
About Rooted Salon
Rooted Salon is a team-based, education-focused salon built around the belief that great hair is only one part of an exceptional salon experience. We specialize in customized color, cutting, extensions, and treatments while creating an environment where our guests feel genuinely cared for and our team feels supported, challenged, and encouraged to grow.
What makes Rooted different is our culture. We care deeply about education, guest experience, teamwork, consistency, and creating opportunities for our service providers to build successful, sustainable careers. We believe in continuing to evolve, investing in our people, and never becoming complacent in our craft or our business.
At the heart of Rooted is connection—to our guests, to our team, and to the community we serve. We work hard, support one another, have fun along the way, and take a lot of pride in what we’re building together.
Description
You’ll be the heart of the salon: the first person our guests meet and the one who keeps everything running behind the scenes. You’ll make every visit feel easy and welcoming, and you’ll support our stylists so they can focus on their clients.
What You’ll Do
- Greet clients, check them in and out, answer phones, texts and messages
- Manage the appointment book, including booking, rescheduling, confirmations and filling cancellations
- Take payments, handle cash and close out the register
- Recommend and sell retail products, and keep shelves stocked and looking good
- Track inventory and place orders for retail and back-bar supplies
- Open and close the salon, and keep the front of house clean and organized
- Support stylists with schedules, client notes and day-to-day needs
- Follow up with clients and help with rebooking, reviews and simple promotions
- Spot ways to make the salon run more smoothly, and help put them in place
Goals & Tracking
- Fill out daily trackers for bookings, pre-booking, retail sales and other key numbers
- Hit salon benchmarks for pre-booking, retail sales and rebooking, and help the team reach their goals
- Review results with the owner regularly and share ideas to improve the numbers
What We’re Looking For
- A friendly, professional manner with people, in person and on the phone
- Strong organization and the ability to juggle many things without getting flustered
- Comfort with computers and booking or POS software
- Reliability, good time management, and the ability to work independently
- Availability for some evenings and Saturdays
Nice to Have
- Salon, spa or front desk experience
- Retail or sales experience
- Experience with inventory or ordering
Why You’ll Love It Here
You’ll join a supportive team where your ideas matter and you can grow with us!
Salary
$22 - $25 per hour