Ronald McDonald House Charities of Central Texas, Inc Family Experience Representative Austin, TX · Part time Company website

Apply for Family Experience Representative

For 40 years, the mission of Ronald McDonald House Charities of Central Texas has been to create, find, and support programs that directly improve the health and wellbeing of children and families. As our hospital partners expand their advanced specialty care and our Central Texas population continues to grow, we have exceeded our capacity to serve families.

Essential Functions

Family Experience:

•         Serve as a representative for guest families at RMH, Family Rooms, and Hospitality Cart Program

•         Foster strong, meaningful relationships with families, anticipating needs and providing personalized support

•         Coordinate guest referrals from medical partners, ensuring timely check-ins and accommodations

•         Deliver a highly relational approach when interacting with our guest families creating a welcoming environment

•         Guide families through the check-in process, including orientations, facility tours, and RMH guideline reviews, and schedule the initial Family Support Services meeting

•         Connect families with local resources, ensuring they have access to essential services and support

•         Communicate regularly with hospital case managers, social workers, and nurses to coordinate care

•         Address family concerns proactively, bringing thoughtful solutions to enhance their experience

 

Family Support Services:

 

•         Support the Healing Hearts program, ensuring families receive compassionate care and supportive resources

•         Assist with the burial assistance fund, working closely with hospital staff and funeral homes to coordinate support

•         Schedules individuals and families for initial and follow-up meetings with the Family Support Services team

•         Assists with ensuring families are notified of upcoming events and activities utilizing multi-channels {digital promotions, mobile app, fliers, and personal invitations).

•         Supports Camp Redbird programming with administrative duties as needed Hospital Partner & Volunteer Coordination:

•         Serve as a liaison between RMHC CTX and hospital partners, strengthening

collaboration

•         Manage seamless communication between hospital referrals and RMH guest services

•         Train and guide weekly shift volunteers, providing clear direction on meaningful tasks that enhance family support

•         Provide real-time feedback and guidance to volunteers, ensuring an impactful and positive experience

 

House & Family Room Operations:

 

•         Oversee guest room and standard area inspections, ensuring the highest level of comfort, cleanliness, and safety at RMH and Family Rooms

•         Assist with inventory for RMH, Family Rooms and Hospitality Cart, tracking and replenishing essential supplies for family care

•         Ensure seamless communication between shifts by documenting and tracking key updates

 

Administrative & Organizational Leadership:

 

•         Assist with processing mail, donations, and deposits

•         Assist in processing Medicaid payments for guest families

•         Support organizational efforts to steward volunteers, donors, and community partners

•         Attend staff meetings to contribute insights, provide solutions, and stay informed on RMHC initiatives

Key Qualities for Success

•         Deeply relational - Builds meaningful connections with families, hospital staff, and volunteers

•         Strategic & innovative - Always seeking solutions and enhancements to serve families better

•         Hospitality-driven - Creates a welcoming, comforting, and resourceful environment

•         Strong communicator & liaison - Serves as a vital link between RMHC, hospital partners, and guest families

•         Operationally minded - Ensures smooth logistics, inventory management, and Family service excellence

Requirements

•         Passion for the mission of Ronald McDonald House Charities of Central Texas.

•         Proficient working knowledge of Microsoft Office software, experience with Google Apps, Slack & Trello preferred.

•         Adhere to RMHC CTX policies & procedures

•         Strong skills in interpersonal interactions, flexibility, and the ability to exercise authority & sound decision-making.

•         Ability to respond to and handle emergency situations & conflict management

•         Ability to handle multiple tasks & projects with attention to detail

•         Able to be self-motivated & work independently with strong organizational skills

•         Must exhibit the following: patience, compassion, outgoing, tactful, flexibility, positivity, discretion and professionalism. Presents a professional image and works well under pressure of constant customer contact or with difficult people.

•         Demonstrates warm, supportive, and cheerful behavior consistently.

•         Ability to function responsibly and autonomously.

•         Excellent organizational skills, attention to detail, and strong verbal and written communication skills.

•         Be dependable, flexible, and highly sensitive to and supportive of the mission of Ronald McDonald House Charities.

•         All hospital-required clearance guidelines must be met to receive hospital clearance in our House and Family Rooms.

Position description is for informational purposes and is not an exhaustive list of all responsibilities. Additional duties that are consistent with the responsibility level of this position may be assigned.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•         Prolonged periods sitting at a desk and working on a computer.

•         Must be able to lift up to 20 pounds at times.

•         Ability to work onsite as scheduled and off shift hours when necessary.

 

RMHC CTX is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other protected status under applicable federal, state, or local laws.

 

Our hiring, promotion, training, compensation, and employment practices are designed to ensure equal opportunity for all applicants and employees. We strive to maintain a work environment free from discrimination, harassment, and retaliation, and we actively promote policies and practices that support diversity and inclusion.