Roller Rabbit LLC Assistant Manager Chestnut Hill, MA · Full time

The Assistant Store Manager assists the Store Manager in all aspects of store operations, visual merchandising, and customer service. The Assistant Manager must be a strong leader with an ability to drive sales through excellent customer service skills, strong visual presentation, and a full understanding of the Roller Rabbit feel-good mission! This position also plays a role in recruiting, training and development of all store staff. The Assistant Manager assumes the responsibilities of the Store Manager in his/her absence.



  • Meet personal and store sales goals 
  • Assist in the tracking, monitoring, and communication of business results 
  • Ensure an elevated level of sales and service are practiced by all associates - lead by example and inspire those around you to reach their highest potential! 
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales 
  • Ensure all sales related policies and procedures are maintained 
  • Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff 
  • Maintain a keen interest in the fashion industry, interior design, and market trends 



  • Ensure all associates provide the highest level of customer service 
  • Develop and maintain relationships with clients to continue bringing the best brand experience 
  • Provide client outreach via computer communication programs and in person outreach 
  • Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)  



  • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management 
  • Support and assist in staff training in all areas of appropriate register usage and maintenance 
  • Understand and properly execute all management register functions 
  • Participate in inventories and weekly inventory reports 
  • Understand and execute cash control procedures including: bank deposits, safe funds, petty cash 
  • Follow and enforce all company policies and procedures 
  • Meet deadlines 


  • Assist in the implementation and maintenance of all merchandising/ visual directives 
  • Be aware and able to implement and communicate to store team any promotions, sales, etc. occurring in the company 
  • Have sufficient knowledge of current product in store  
  • Ensure the sales floor is neat, clean, organized, and reflects the correct visual image at all times 
  • Ensure deliveries are properly processed in a timely manner 
  • Identify and communicate product concerns in a timely manner 
  • Communicate inventory needs to support the business goal 



  • Assist in the recruitment, training and development of staff 
  • Assist in ensuring the integrity of payroll and the payroll process 
  • Continually evaluate the performance of each associate and provide constant feedback to ensure results 
  • Resolve all human resources issues in a timely and effective manner 
  • Support and provide follow-up for all training programs, seminars etc.  
  • Ensure dress code and grooming standards are professional and reflect the employee wardrobe manual 



  • Must have at least 2 years of retail management experience 
  • Must have leadership skills and act as a role model to sales staff 
  • Must be able to work in fast pace environment with sense of urgency while maintaining accuracy 
  • Ability to adapt quickly to the brand’s culture – we’re always evolving and love to have staff eager to come with us!  
  • Strong communication skills 
  • Basic knowledge of fashion 
  • Must have excellent written and verbal skills 
  • Ability to use Microsoft Office programs 
  • Must be able to lift 15-20 pounds 
  • Must have a flexible schedule, including weekends and holidays