Roller Rabbit LLC
Assistant Manager
Chestnut Hill, MA
·
Full time
The Assistant Store Manager assists the Store Manager in all aspects of store operations, visual merchandising, and customer service. The Assistant Manager must be a strong leader with an ability to drive sales through excellent customer service skills, strong visual presentation, and a full understanding of the Roller Rabbit feel-good mission! This position also plays a role in recruiting, training and development of all store staff. The Assistant Manager assumes the responsibilities of the Store Manager in his/her absence.
Description
SALES GENERATION
- Meet personal and store sales goals
- Assist in the tracking, monitoring, and communication of business results
- Ensure an elevated level of sales and service are practiced by all associates - lead by example and inspire those around you to reach their highest potential!
- Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
- Ensure all sales related policies and procedures are maintained
- Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
- Maintain a keen interest in the fashion industry, interior design, and market trends
CLIENT EXPERIENCE
- Ensure all associates provide the highest level of customer service
- Develop and maintain relationships with clients to continue bringing the best brand experience
- Provide client outreach via computer communication programs and in person outreach
- Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)
OPERATIONS
- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
- Support and assist in staff training in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Participate in inventories and weekly inventory reports
- Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
- Follow and enforce all company policies and procedures
- Meet deadlines
MERCHANDISING/VISUAL MERCHANDISING
- Assist in the implementation and maintenance of all merchandising/ visual directives
- Be aware and able to implement and communicate to store team any promotions, sales, etc. occurring in the company
- Have sufficient knowledge of current product in store
- Ensure the sales floor is neat, clean, organized, and reflects the correct visual image at all times
- Ensure deliveries are properly processed in a timely manner
- Identify and communicate product concerns in a timely manner
- Communicate inventory needs to support the business goal
HUMAN RESOURCES
- Assist in the recruitment, training and development of staff
- Assist in ensuring the integrity of payroll and the payroll process
- Continually evaluate the performance of each associate and provide constant feedback to ensure results
- Resolve all human resources issues in a timely and effective manner
- Support and provide follow-up for all training programs, seminars etc.
- Ensure dress code and grooming standards are professional and reflect the employee wardrobe manual
QUALIFICATIONS
- Must have at least 2 years of retail management experience
- Must have leadership skills and act as a role model to sales staff
- Must be able to work in fast pace environment with sense of urgency while maintaining accuracy
- Ability to adapt quickly to the brand’s culture – we’re always evolving and love to have staff eager to come with us!
- Strong communication skills
- Basic knowledge of fashion
- Must have excellent written and verbal skills
- Ability to use Microsoft Office programs
- Must be able to lift 15-20 pounds
- Must have a flexible schedule, including weekends and holidays