RJR PARALEGAL AND ADMINISTRATIVE SERVICES, LLC Intake Customer Support Houston, TX · Full time Company website

Customer Service Intake Specialist


We are seeking friendly and detail-oriented Intake Specialists to join our firm! Your voice will be the first people hear from our firm, so we need someone with a pleasant and respectful tone who can also let our client's know they are in caring and qualified hands. The Intake Specialist will be responsible for handling the intake call, collecting client information, gathering evidence, evaluating cases, and more!


- Greet and assist clients as they arrive for appointments

- Collect and verify information, insurance details, and medical history

- Enter client data accurately into electronic cloud-based system

- Answer phone calls, respond to inquiries, and provide information to clients

- Send clients text communications and signup documents during their intake

- Help relay incoming calls to proper firm personnel

- Help coordinate referrals to specialists or other healthcare providers


- Previous experience in intake role or case management process is preferred

- Growing knowledge of medical terminology and procedures

- Ability to work efficiently in a fast-paced environment

- Experience handling medical records and ensuring accuracy

This position offers the opportunity to work in a family-like environment where attention to detail and excellent customer service are paramount. If you have a passion for helping people in need and enjoy interacting with new clients, we encourage you to apply for the Intake Specialist role.

Job Type: Full-time

Pay: $12.00 - $16.00 per hour


  • 6-8 hour shift
  • Monday to Friday


$12 - $16 per hour