River City Science Academy Customer Support Agent Remote Work From Home Jacksonville, FL · Remote · Full time Company website

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Job Title: Customer Support Agent Remote Work From Home

Job Type: Full-Time

Location: Jacksonville, FL

Salary: $20.00 - $49.00 per hour

Job Overview:

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? River City Science Academy is seeking a Customer Support Agent to join our team. This is a remote work from home position that offers competitive pay and the opportunity to make a difference in the lives of our customers.

Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Assist customers with product information, account inquiries, and issue resolution

- Provide support for online orders, shipping, and returns

- Collaborate with internal teams to escalate and resolve complex customer issues

- Maintain accurate records of customer interactions and transactions

- Stay up-to-date on product knowledge and company policies

Requirements:

- High school diploma or equivalent

- Proven customer service experience

- Strong communication skills, both verbal and written

- Ability to multitask and prioritize in a fast-paced environment

- Proficient in using Microsoft Office and customer service software

- Must have a quiet and dedicated workspace at home

**Please note that River City Science Academy follows all regulations regarding the prohibition of inquiring about criminal backgrounds during the hiring process.**

Join our team and be a part of our mission to deliver outstanding customer support. Apply now!