Rick Buckner State Farm CSR Albuquerque, NM · Full time

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Our mission at Rick Buckner State Farm is to provide exceptional insurance and financial services to Albuquerque, NM and surround areas. We are dedicated to building lasting relationships with our customers based on loyalty, integrity, and personalized attention. We strive to protect and enhance the lives of our policyholders by offering comprehensive insurance options and assisting them in making informed decisions to achieve their financial goals. We strive to be a reliable resource for our customers, providing exceptional customer service and support in both English and Spanish. Our commitment to community makes us a reliable resource for all of our customers' insurance and financial needs.

ROLE DESCRIPTION:

As a Customer Service Representative with Rick Buckner State Farm, you will generate the kind of exceptional customer experiences that reinforces the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a great fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

ABOUT THE AGENCY

Here at Rick Buckner State Farm we love to celebrate our successes when goals are reached with lunches extra bonuses and fun Team outings. We also take pride in helping to educate our customers on all aspects of the policies the customer has chosen giving them a clear understanding of what their coverages means not just selling them a product.

RESPONSIBILITIES:

• Quote and sell Property & Casualty and eventually Life & Health policies
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Must have a current Property & Casualty License
• Bilingual Spanish/English required
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service/sales experience preferred.

TRAINING & DEVELOPMENT

• We provide continued training and development courses to help hone your skills as a licensed insurance professional.
• We will provide courses to obtain your Life & Health license with the State of New Mexico with all associated cost paid