Revive Therapeutic Services Medical Office Administration Providence, RI · Full time

Apply for Medical Office Administration

At Revive Therapeutic Services, our team provides a safe, open and empathetic environment for our clients to explore personal issues, gain new insights and develop effective coping strategies. No matter what challenges you may be facing, our supportive team is here to help you overcome them and lead a fulfilling life. Contact us today to learn more about how we can support you on your mental health journey.

Essential Administrative Responsibilities: 

• Answer incoming telephone calls and respond to general administrative inquiries. 
• Assist clients with scheduling, rescheduling, cancellations, and appointment-related questions.  
• Monitor and respond to administrative messages in a timely manner.  
• Assist with new client registration and intake processes.  
• Collect and maintain accurate demographic and administrative information.  
• Verify client insurance eligibility and benefits prior to appointments and as needed throughout the client's care.  
• Obtain and document insurance information, including member ID numbers, effective dates, coverage status, copayments, deductibles, and other applicable benefit information.  
• Identify and communicate insurance-related discrepancies or changes to the appropriate administrative staff or management.  
• Request updated insurance information from clients when coverage has changed or expired.  
• Maintain accurate insurance information within the practice management system.  
• Check in clients upon arrival for in-person appointments and confirm necessary registration or appointment information.  
• Check out clients following in-person appointments and assist with scheduling follow-up appointments or other administrative needs as applicable.  
• Assist with maintaining accurate client and appointment information in practice systems.  
• Manage daily administrative tasks and office responsibilities.  
• Maintain organized electronic and physical records.  
• Assist with forms, releases, documentation, and other administrative paperwork.  
• Communicate administrative information to clients and staff in a professional manner.  
• Route messages and requests to the appropriate department or staff member.  
• Assist with maintaining office organization and ensuring administrative areas remain professional and functional.  
• Monitor administrative workflows and notify management of issues that may affect daily operations.  
• Assist with office projects, administrative assignments, and special projects as directed by management.  
• Follow established procedures for practice management systems and other technology used by the organization.  
• Report system, equipment, internet, telephone, or other office-related issues to management.  
• Support the overall daily functioning of the administrative department. 

Qualifications & Skills: 

Education: High School Diploma or GED or relevant work history. 

Experience: 2 years of experience in an outpatient clinic, home health agency, or hospital discharge setting. 

Core Competencies: Strong administrative skills. Ability to work alone or as a team and manage multiple calls. Exceptional communication skills via phone, email or chat. 

Work Conditions: 

This position is an office environment indoors. The role is a sit-down position at an administrative desk.