Rev'd Fitness Head of Experience Washington, DC · Part time Company website

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For people who aspire for more, Rev’d is a fitness studio that provides access to inspiring workout experiences where we inspire our team to make a mindful shift to maximize their capabilities. Our brand stands apart from competitors by offering more than just physically demanding workouts. We distinguish ourselves through our unwavering focus on consistent motivational coaching that goes beyond the physical challenges. This approach not only aids athletes in achieving their fitness goals but also emphasizes the significance of teamwork, creating a holistic and transformative experience that sets the brand apart in the fitness industry.

Head of Experience (HOX)

Schedule: Part-Time (20 hours/week), structured around studio session times — early mornings, evenings, weekends, and event coverage as required

Role Summary

The Head of Experience is the cornerstone of daily studio function at our Rev’d Navy Yard studio. This part-time role combines scheduling, facilities, inventory, and community operations into one dynamic position responsible for ensuring smooth, efficient, and engaging studio operations. Reporting to the Owners and Operators and working closely with the Lead Trainers, the Head of Experience supports the entire team—trainers, front desk staff, and athletes—by managing the systems, spaces, and experiences that define the Rev’d brand.

Core Responsibilities

Scheduling + Staff Operations

• Manage scheduling logistics for the front desk team.
• Oversee substitution processes in coordination with the Lead Trainers to ensure full operational coverage at all times.
• Recruit, train, and support front desk staff; assist in onboarding new trainers.
• Communicate scheduling updates promptly and clearly to all team members.
• Stay proactive in adjusting schedules for holidays, seasonal shifts, and Navy Yard-area events.
• Manage creation of products within the POS system as needed (credits, apparel, memberships, etc.)
• Manage payroll onboarding and processing, collaborate with Owners and Operators on financial needs

Facilities + Inventory Management

• Ensure all studio spaces are clean, organized, and operating safely and efficiently.
• Oversee facility maintenance and vendor relationships for cleaning, equipment service, and other operational needs.
• Maintain inventory of all supplies (retail, towels, cleaning products, etc.) and coordinate timely restocks.
• Manage and track equipment maintenance schedules and ensure compliance with safety standards.
• Develop preventive maintenance plans to minimize downtime and uphold the Rev’d experience standard.

Events + Community Outreach

• Plan and execute in-studio events, seasonal activations, and athlete appreciation initiatives with the help of the Owners and Operators and Lead Trainers.
• Build and maintain relationships with local businesses and community organizations.
• Partner with Corporate Marketing to bring national campaigns to life locally.
• Manage local sponsorships, collaborations, and press or influencer opportunities.
• Support ongoing engagement to strengthen community connection.

What we're looking for:

• 2+ years of leading and managing a dynamic fitness studio environment.
• Demonstrated excellence in customer service and hospitality, with a natural ability to create a welcoming, high-touch experience.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Clear, confident communicator who works effectively with Front Desk Team members, athletes, and leadership team.
• Confidently navigate challenges, stay solutions-focused, and proactively keep the studio running smoothly and energized.
• Ability to work flexible and non-traditional hours, including weekends and select holidays.
• Preferred: familiarity with fitness studio management software and basic mechanical knowledge of fitness equipment.

Performance Expectations

• Embody and promote the Rev’d brand values in all actions and interactions.
• Maintain proactive communication with the leadership team.
• Ensure operational excellence, attention to detail, and a high standard of service delivery.
• Demonstrate flexibility in scheduling to support key studio hours and events.
• Contribute to a culture of community, consistency, and continuous improvement.

Rev’d Navy Yard is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.