RETHINK Retail LLC Manager, Client Advisory Remote · Full time Company website
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The Client Advisory Manager supports the Director, Client Advisory, in executing go-to-market strategies and delivering high-quality client engagements across a portfolio of key accounts. You will serve as the operational backbone of client partnerships - owning project management, task execution, and day-to-day client coordination to ensure strategies are delivered on time and with impact. Core areas of impact include: Executing against retail market positioning strategies and client roadmaps defined by the Director Managing project timelines, deliverables, and cross-functional coordination across client engagements Supporting the development of thought leadership and executive visibility initiatives Tracking and reporting on client program performance and authority-to-revenue metrics Maintaining strong client relationships through consistent communication and responsive follow-through Identifying opportunities to deepen account impact in collaboration with the Director This role sits at the center of RETHINK's platform, working closely with the Director to keep client programs on track and cross-functional teams aligned. The Manager will handle the operational and executional dimensions of a focused portfolio of high-impact accounts, freeing the Director to operate at the strategic level.

About RETHINK Retail LLC

RETHINK Retail is your go-to destination for executive-led insights into the trends and innovations that are transforming the global retail landscape. We are a global media leader in retail insights and coverage. Through our award-winning podcasts, fresh, original and thought-provoking content series, and partnerships with the world's leading retail events, we reach a growing audience of the top retail decision-makers and industry thought leaders.

Description

You will support the Director in translating retail insight and industry presence into meaningful client outcomes — managing the moving parts that make strategy real.

You will:

  • Support executive positioning workshops and strategy sessions by preparing materials, coordinating logistics, and capturing follow-up actions.
  • Manage the execution of 12-month retail authority and visibility roadmaps across content, PR, events, and community workstreams.
  • Coordinate cross-functional delivery across RETHINK teams, including Insights & Intelligence, Authority & Editorial, Growth Marketing & PR, Ecosystem & Community, Programming & Events, and Strategic Account Influence.
  • Own project management for client engagements — maintaining timelines, tracking deliverables, flagging risks, and driving accountability across internal teams.
  • Prepare client-facing reports, presentations, and performance updates that communicate program progress and impact.
  • Support quarterly alignment meetings with client go-to-market leadership, including agenda preparation, note-taking, and action item tracking.
  • Monitor authority-to-revenue metrics and compile reporting to demonstrate the value of client programs.
  • Assist in identifying account expansion opportunities and supporting the Director in renewal and growth conversations.
  • Help onboard new clients and support business development efforts as the portfolio grows.


Who You Are:

You are a sharp, organized operator with an interest in retail technology and B2B go-to-market strategy. You thrive in fast-moving environments, take pride in executional excellence, and know how to keep complex, multi-stakeholder programs running smoothly.

You are:

  • Deeply fluent in the retail landscape, including retail technology, operations, digital commerce, and ecosystem dynamics.
  • Highly organized and process-oriented, with a track record of managing multiple workstreams and deadlines simultaneously.
  • Comfortable orchestrating across multiple levers of influence, including insight, content, PR, community, events, and account-based engagement.
  • A clear communicator, comfortable interfacing with clients and internal teams alike.
  • Curious about the retail landscape, including retail technology, operations, and digital commerce.
  • Collaborative by nature, with the ability to coordinate across functions and keep people aligned.
  • Proactive and solutions-oriented, anticipating needs and following through without being asked.
  • Comfortable working in a client-facing environment where responsiveness and professionalism matter.


Backgrounds that fit well:

  • Project management or account coordination in a B2B agency, consultancy, or media company
  • Client success, account management, or marketing operations in retail tech or commerce
  • Strategy, research, or analyst support roles with exposure to retail or technology industries
  • Operators looking to grow into a strategic advisory function

This role is ideal for someone who wants to build deep expertise in retail technology go-to-market strategy, develop strong client relationship skills, and grow into a senior advisory function over time.




Apply for Manager, Client Advisory