RETHINK Retail LLC Manager, Client Advisory Remote · Full time Company website
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The Client Advisory Manager supports the Client Advisory group in executing go-to-market strategies and delivering high-quality client engagements across a portfolio of key accounts. You will serve as the operational backbone of client partnerships - owning project management, task execution, and day-to-day client coordination to ensure strategies are delivered on time and with impact. Core areas of impact include: Executing against retail market positioning strategies and client roadmaps defined by the Director Managing projects. Driving the execution of thought leadership and executive visibility initiatives across timelines, deliverables, dependencies, and cross-functional coordination across client engagement content, media, events, and community.Tracking and reporting on client program performance and authority-to-revenue metrics Maintaining strong client relationships through consistent communication and responsive follow-through Identifying opportunities to deepen account impact in collaboration with the Director This role sits at the center of RETHINK's platform, connecting client strategy with execution across teams. The Director owns strategic direction, senior client counsel, and commercial growth; the Manager owns program orchestration, delivery, client cadence, and performance across a focused portfolio of high-impact accounts.

About RETHINK Retail LLC

RETHINK Retail is your go-to destination for executive-led insights into the trends and innovations that are transforming the global retail landscape. We are a global media leader in retail insights and coverage. Through our award-winning podcasts, fresh, original and thought-provoking content series, and partnerships with the world's leading retail events, we reach a growing audience of the top retail decision-makers and industry thought leaders.

Description

About RETHINK Retail LLC

RETHINK Retail is your go-to destination for executive-led insights into the trends and innovations that are transforming the global retail landscape. We are a global media leader in retail insights and coverage. Through our award-winning podcasts, fresh, original and thought-provoking content series, and partnerships with the world's leading retail events, we reach a growing audience of the top retail decision-makers and industry thought leaders.


Description

You will support the Director in translating retail insight and industry presence into meaningful client outcomes — managing the moving parts that make strategy real.

You will:

  • Help drive executive positioning workshops and strategy sessions by preparing insights and materials, coordinating stakeholders, and turning decisions into clear actions and next steps. 
  • Manage the execution of 12-month retail authority and visibility roadmaps across content, PR, events, and community workstreams.
  • Coordinate cross-functional delivery across RETHINK teams, including Insights & Intelligence, Authority & Editorial, Growth Marketing & PR, Ecosystem & Community, Programming & Events, and Strategic Account Influence.
  • Own project management for client engagements — maintaining timelines, tracking deliverables and dependencies, flagging risks, and driving accountability across internal teams.
  • Identify scope changes, delivery risks, and client dependencies early, bringing recommendations to the Director before they impact timelines, commitments, or client expectations.
  • Prepare client-facing reports, presentations, and performance updates that communicate program progress and impact.
  • Support quarterly alignment meetings with client go-to-market leadership, including agenda preparation, note-taking, and action item tracking.
  • Monitor authority-to-revenue metrics and compile reporting to demonstrate the value of client programs.
  • Assist in identifying account expansion opportunities and supporting the Director in renewal and growth conversations.
  • Help onboard new clients and support business development efforts as the portfolio grows.


Who You Are:

You are a sharp, organized client operator who knows how to turn strategy into action. You thrive in fast-moving environments, can manage multiple stakeholders and priorities without losing the thread, and bring the judgment to know what to move forward, what to question, and when to escalate:

  • Deeply fluent in the retail landscape, including retail technology, operations, digital commerce, and ecosystem dynamics.
  • Highly organized and process-oriented, with a track record of managing multiple workstreams and deadlines simultaneously.
  • Comfortable orchestrating across multiple levers of influence, including insight, content, PR, community, events, and account-based engagement.
  • A clear communicator, comfortable interfacing with clients and internal teams alike.
  • Curious about the retail landscape, including retail technology, operations, and digital commerce.
  • Collaborative by nature, with the ability to coordinate across functions and keep people aligned.
  • Proactive and solutions-oriented, anticipating needs and following through without being asked.
  • Comfortable working in a client-facing environment where responsiveness and professionalism matter.

Backgrounds that fit well:

  • Project management or account coordination in a B2B agency, consultancy, or media company
  • Client success, account management, or marketing operations in retail tech or commerce
  • Strategy, research, or analyst support roles with exposure to retail or technology industries
  • Operators looking to grow into a strategic advisory function

This role is ideal for someone who wants to build deep expertise in retail technology and go-to-market strategy, strengthen their client leadership and commercial skills, and grow into a senior advisory role over time.



Apply for Manager, Client Advisory