At Restoration Masters, we understand that experiencing water, fire, or mold damage can be overwhelming. Our team of experts is here to guide you every step of the way, bringing dependable craftsmanship, innovative solutions, and heartfelt support to every project. Restoration Masters was founded with one clear mission: To support our neighbors in crisis by restoring safety and peace of mind with skilled craftsmanship and innovative solutions. When disaster strikes—whether it’s a burst pipe at midnight, a stubborn mold infestation, or a fire—you need a team you can trust. We’re proud to serve Santa Barbara and San Luis Obispo counties with restoration services that are grounded in our core values: Dedication: We go above and beyond to ensure every detail is handled with care. Purpose: Our commitment to improving the lives of our customers drives everything we do. Gratitude: We’re thankful for the opportunity to serve our community and earn your trust. Empathy: We understand the stress you’re facing and treat every project with compassion. Safety: We prioritize the well-being of our clients and our team in every decision we make. Communication: We keep you informed from start to finish, so you’re never in the dark. Accountability: Our team takes responsibility for the work we do and the promises we keep.

Receptionist / Scheduling Coordinator

Company: Restoration Masters

Location: In-Office 

Job Type: Full-Time or Part-Time (Monday – Friday)

Pay Range: $18.00 – $21.00 / hour (Dependent on Experience)

About Us

At Restoration Masters, we specialize in top-quality remediation and construction services, helping homeowners and businesses restore their properties after fire, water, or storm damage. We pride ourselves on reliable communication, efficiency, and compassionate service during challenging times for our clients.

Position Summary

We are seeking a reliable, organized, and friendly Receptionist / Scheduler to join our in-office team. As the first point of contact for Restoration Masters, you will play a crucial role in managing incoming client inquiries, scheduling estimates, and coordinating booked construction and remediation jobs.

If you thrive in a fast-paced environment, love keeping schedules organized, and enjoy helping people, we want to hear from you!

Key Responsibilities

• Front Desk & Phone Management: Answer incoming calls warmly and professionally, addressing client questions and routing calls appropriately.
• Client Intake: Receive and log new client requests for remediation and construction services.
• Estimate Scheduling: Coordinate calendars for estimators and project managers to book initial site visits.
• Job Scheduling: Maintain master schedules for approved restoration and construction projects, ensuring crews and project leads are dispatched efficiently.
• Customer Communication: Provide clients with prompt updates regarding scheduling, arrival times, and next steps.
• Administrative Support: Keep customer records updated in our system, assist with general office filing, and support office operations as needed.

Qualifications & Skills

• Experience: 1+ years of receptionist, customer service, or scheduling experience (experience in construction, restoration, or trades is a plus, but not required).
• Communication: Strong verbal and written communication skills with a customer-first attitude.
• Organization: Exceptional multi-tasking and time-management skills with high attention to detail.
• Tech-Savvy: Proficiency with basic office software (MS Office/Google Workspace) and comfortable learning company scheduling software.
• Reliability: Dependable attendance and punctuality for an entirely in-office schedule (Monday through Friday).

Schedule & Benefits

• Work Location: On-site at our main office 
• Hours: Monday – Friday (Standard business hours; specific hours to be discussed for Part-Time vs. Full-Time).
• Pay: $18.00 – $21.00 / hour, negotiable based on relevant experience.
• Sick Time: 40 hours of sick time per year.