Restoration 1 of Reno-Tahoe Experienced Lead Restoration Technician Reno, NV · Full time Company website

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Job Description: Lead Restoration Technician at Restoration 1 of Reno-Tahoe

Tired of dead-end jobs with no growth? Is your current boss a character from the Horrible Bosses movie? Looking for the opportunity for advancement and recognition? Come work with a local, veteran-owned team that values your work, your growth, and you as a person. At Restoration 1 of Reno-Tahoe, we’re not just another corporate machine—we’re a local, veteran-owned company who wants something better for their team and their clients. We’ll teach you the trade, support your growth, and actually appreciate the work you put in.

Position: Experienced Restoration Technician

Location: Reno-Tahoe and beyond.

Type: Full-Time, Non-Exempt

Pay: $21-25, plus commission

About Us:

Restoration 1 of Reno-Tahoe is a veteran-owned and operated company committed to providing top-notch restoration services with a personal touch. We specialize in fire, flood, and mold restoration, and pride ourselves on exceptional communication and personalized attention to each of our customers. Our goal is to make a difference in our community, one restoration at a time.

Our restoration specialists have the reputation for fast response and exceptional quality. Restoration 1 aims to go the extra mile for our customers and make sure their property gets back the way they remember it.

Our Core Values:

1. Serving with Purpose We put others first. Service defines our actions and inspires meaningful impact. Through our dedication, we create lasting change that benefits everyone.

2. The Ripple of Care We value our relationships both within the team and with those we serve. The way we care for our internal community shapes the quality of our external service, and we approach every interaction with that sense of responsibility.

3. Courageous Compassion We lead with compassion, even when it requires courage. We are not afraid to have difficult conversations, challenge ourselves, or advocate for others. Empathy drives our leadership, ensuring we build trust, inspire growth, and make meaningful decisions.

4. Respect for All Respect is not optional; it is essential. Our words and actions consistently reflect our commitment to treating every individual with dignity, fairness, and a genuine appreciation for who they are.

What You’ll Do:

• This person will be in charge of the initial contact with the potential client. We take this role very seriously so empathy, patience, and exceptional communication skills are required. This person needs to instill confidence and earn rapport with the client throughout the project. They will be explaining the scope of work, any potential uncertainties, and getting the work-authorization contract. 
• Act quickly to emergency calls.
• Conduct thorough inspections to determine the extent of damage.
• Provide exceptional customer service, building rapport, and keeping clients informed and reassured throughout the process. Confidently explain the steps of the mitigation process and negotiate client approval for the project.
• Utilize industry-leading techniques and equipment to mitigate loss.
• Maintain accurate records of all work performed and communicate effectively with team members and clients. Ensure an accurate scope of work for projects and prepare estimates.

What We’re Looking For:

• Minimum 3 years experience in restoration services is required. Construction knowledge is a plus.
• Strong communication skills, both written and verbal. Ability to handle stressful situations with poise and professionalism. Ability to make a personalized connection with clients.
• Detail-oriented, reliable, and a team player. Ability to develop, learn, and properly apply operation and work procedures.
• Direct team members on the job site and proactively approach teaching or corrective opportunities. 
• Ability to lift heavy equipment, work in confined spaces, and perform physical labor as required.

Requirements/Demands:

• Valid driver's license with a good driving record.
• Exposure to noise levels ranging from moderate to loud from occasional to frequent.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Lift (constantly) 5-40 lbs., lift (frequently) 20-100 lbs.
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).
• Ability to repetitively push/pull/lift/carry objects, and work with/around cleaning agents
• Basic computer and technology skills.
• Cultural fit to our organization, work ethic, and our values.
• Reliability and on-time attendance.

Duties:

• Construction of containment systems and critical barriers
• Monitoring of environmental controls and negative pressure
• Operation of air scrubbers and negative air machines
• Monitoring moisture and humidity
• Precision demolition
• Removal of contaminated building materials
• Post-remediation detailed cleaning and fire odor restoration
• Perform dry-checks
• Water damage emergency response and monitoring
• Mold remediation
• Biohazard cleanup
• Set up and monitor drying equipment
• Apply antimicrobial products
• Proper use of PPE equipment including respirator, gloves, and goggles.
• Can work independently to complete jobs
• On-call
• Other duties as assigned

What We Offer:

• Health insurance 
• Full Time hours guaranteed plus commission pay
• Paid time off (Full Time only)
• Opportunities for advancement
• Holiday Pay
• $100 reimbursement for work boots
• Uniforms provided (shirts/hat)
• Ongoing training and development to help you grow in your career.
• A supportive work environment where your contributions are valued and recognized plus a kick a$$ boss
• Team outings

How to Apply:

If you’re ready to join a dynamic, veteran-owned team that’s making a real difference in the Reno-Tahoe community, we’d love to hear from you. Apply now and become part of the Restoration 1!

Restoration 1 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicant information will be kept confidential according to EEO guidelines.