Restoration 1 Everett General Manager Everett, MA · Full time Company website

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Restoration 1 is a leading provider of property restoration services, specializing in water, fire, and mold damage restoration. We are dedicated to helping homeowners and businesses recover from unexpected disasters. When disaster strikes, we are there to provide expert assistance, from the initial assessment to the final stages of reconstruction. Our team of skilled professionals is committed to restoring properties with care, efficiency, and compassion.

Job Title: General Manager

Reports to: President/CEO

Position Type: Full-time

Pay: Salaried

Travel Required: Yes (Local)

Company Description:

Restoration 1 provides fire, water, and mold damage restoration services, as well as emergency services, storm damage services, sewage system cleanup, and more. Our team of licensed restoration professionals can address any size of problem efficiently and effectively.

Position Summary:

The General Manager will provide leadership and vision to the organization, working closely with the owners to develop long-range strategic plans and annual plans. They will ensure the timely and profitable delivery of services while meeting or exceeding company standards for quality and customer satisfaction. The General Manager will also oversee staffing, training, inventory management, equipment maintenance, record-keeping, and employee relations.

Primary Duties and Responsibilities:

- Develop and implement strategic plans to achieve company objectives

- Exceed company targets for sales, profitability, and customer satisfaction

- Build profitable relationships with customers and partners

- Foster a team-oriented atmosphere consistent with the company's values

- Ensure compliance with all regulatory agencies

- Drive continuous improvement in all departments

- Negotiate contracts beneficial to the company

- Maintain production capacity through staffing and equipment management

Additional Duties and Responsibilities:

- Develop referral relationships with insurance assessors and contractors

- Maintain vendor and customer file integrity

- Assist in recruiting and developing talented individuals within the organization

Decision Rights and Authority:

- Establish the long-term and short-term direction for the company

- Develop the Strategic Plan in collaboration with the owners

Performance Competencies:

- Integrity

- Effective communication skills

- Sound judgment and decision-making

- Team building

- Planning and organizing

- Money management

- Negotiation

- Excellence

- Coaching

- Technology proficiency

Education and Experience:

- Bachelor's degree in business or related field, or equivalent experience

- Minimum of five years of experience managing other managers

- Broad business experience across multiple functions

Strategic Skills:

- Ability to identify opportunities and threats, assess strengths and vulnerabilities, and comprehend the big picture

Physical Demands:

- Ability to lift and move up to 25 pounds

- Frequent standing, walking, and sitting

Working Conditions:

- Requires occasional fieldwork in various locations

- May involve working nights and weekends as needed