ReflexAI Senior Product Manager (remote) Remote · Full time

As ReflexAI’s first product manager, you will be involved in multiple large-scale projects, including ReflexAI’s highly visible development of a tool that trains veterans to support each other through mental health challenges.

Description

About ReflexAI

ReflexAI brings the best in machine learning and natural language processing to mission-driven, people-centric organizations via innovative tools that transform how they train, develop, and empower their frontline teams.

 

About this role

As ReflexAI’s first senior product manager, you will be involved in multiple large-scale projects, including ReflexAI’s highly visible development of a tool that trains veterans to support each other through mental health challenges. To be successful, you will need to work cross-functionally to guide our products from conception to launch by connecting our business goals to technical strategy. Ideally, you have experience with contact centers, online learning, or digital messaging products. You should be excited about being a part of an innovative organization that makes a measurable impact across important industries including crisis response, public safety, healthcare, and more.


What you’ll do

  • Be responsible for every aspect of product, from concept to go-to-market and beyond
  • Understand markets, competition, and user requirements in depth
  • Produce and review product requirements documents (PRDs)
  • Launch new products and features, test their performance, and iterate quickly
  • Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features and end products
  • Prioritize ruthlessly by clearly understanding the costs and benefits of each choice
  • Work closely with cross-functional teams to ensure business and customer goals are met
  • Other tasks, duties, or special projects as assigned
  • Throughout everything you do, deliver solutions that are aligned with our values of fairness, quality, and trust

Requirements for a great fit

  • Excellent communication and collaboration skills across modalities including written materials and live interactions
  • Open mindedness as demonstrated by ability to consider other perspectives, change an opinion in the face of new data, and constant desire to learn
  • Significant experience (typically 4+ years) in product management, ideally in an environment that involves contact centers, digital messaging, or online learning
  • Some experience (typically 2+ years) working with products that are powered by AI/ML

Benefits

  • Generous retirement, healthcare, and PTO policies
  • Flexibility to work remotely from anywhere in the United States with monthly internet stipend
  • ReflexAI is an equal opportunity employer

Salary

$115,000 - $175,000 per year