ReflexAI Senior Business Operations Manager Remote · Full time

As ReflexAI’s Senior Business Operations Manager, you will oversee the critical functions of finance, human resources, and information technology.

Description

Location: Remote in the continental US, Alaska, or Hawaii

Hours: Full-time

Salary: $85K - $115K


About ReflexAI

ReflexAI brings the best in machine learning and natural language processing to mission-driven, people-centric organizations via innovative tools that transform how they train, develop, and empower their frontline teams. 


About this role

As ReflexAI’s Senior Business Operations Manager, you will oversee the critical functions of finance, human resources, and information technology. Key responsibilities include developing budgets and financial reports, overseeing payroll and benefits administration, and managing the organization's IT systems and infrastructure. Working closely across the small-but-growing team, the senior manager is also responsible for the development, documentation, and compliance across policies and procedures. You should be excited about being a part of an innovative organization that makes a measurable impact across important industries including crisis response, public safety, healthcare, and more.


What you’ll do

  • Oversee the finance function of the organization, including: driving the monthly close process; completing financial reports; conducting expense reviews; and driving budget planning. Much of this work will occur in collaboration with our external partner, airCFO. 
  • Manage the HR function of the organization, including: managing hiring processes and onboarding new staff; developing, documenting, and implementing all policies & procedures across the business functions of the organization; and running payroll and administering benefits. Much of this work will occur in collaboration with our external partner, Gusto. 
  • Manage and maintain the organization's IT systems and infrastructure including through primary vendors such as Google, Atlassian, and Zendesk. Drive key certifications such as SOC/ISO in strong collaboration with the product team. 
  • Ensure ReflexAI is in compliance and proactively maintains compliance with all relevant laws and regulations for our remote team including employment and data security. 
  • Collaborate with other departments and stakeholders to align financial, HR, and IT strategies with overall business goals and objectives.
  • Identify and implement process improvements in finance, HR, and IT functions.
  • Perform any other duties as assigned.


Requirements for a great fit

  • Excellent communication and collaboration skills across modalities including written materials and live interactions.
  • Open mindedness as demonstrated by ability to consider other perspectives, change an opinion in the face of new data, and constant desire to learn.
  • Significant experience (typically 3+ years) in either finance or HR, with additional experience across any/all areas a plus. 
  • Demonstrated results creating process and structure in a growing organization, ideally in a startup setting. 
  • Ability to prioritize across multiple areas and execute in a consistent, detail-oriented manner. 
  • Comfort using cloud-based applications both as a user and administrator. 
  • Willingness to continuously learn and stay up-to-date on industry developments.
  • Flexibility and adaptability to changing priorities and demands.
  • A high level of integrity and confidentiality.
  • A proactive and detail-oriented approach to work.


Benefits

  • Generous retirement, equity, healthcare, and PTO policies
  • Flexibility to work remotely from anywhere in the United States
  • ReflexAI is an equal opportunity employer

Salary

$85,000 - $115,000 per year