Redmond Veterinary Clinic (since 1942), in Beautiful Central Oregon, is seeking a person of character with a heart of love, joy, patience, kindness, and self-control. Come experience the Oldest and History-Rich Veterinary Clinic in Central Oregon as we commit to the vibrancy of the present and build a hopeful future with animals that provide us with unconditional love. Enjoy a work environment that is Positive and Encouraging.   Team members will arrive on time, take responsibility for their actions, celebrate all wins, and learn how to deal directly with coworkers in an environment that does not tolerate gossip. We provide detailed training to each team member. Our 5 doctor mixed animal practice (90% small animal and 10% large animal) offers the highest in medical and surgical care.  We provide extended appointment times so that each staff member may develop relationships with our clients and their pets. We perform Laparoscopic Spays along with other laparoscopic and endoscopic procedures and excel in Veterinary Dentistry and Wellness Care. Imaging includes Digital Radiography both full body and oral along with Digital Ultrasound and Echocardiography.  We practice Fear Free Standards and are a Feline Friendly Practice.

Position Requirements

Education

• High school diploma or equivalent.
• Customer Service background is desirable but not required.
• Typing skills required.
• Some computer knowledge is required; comfortable with Word Processing, keyboarding, and use of communication tools such as the Internet and email. 

Experience 

• Significant experience with basic office functions in a busy office environment.
• Previous receptionist and veterinary practice experience are desirable but not required.

Personal

The receptionist must be able to:

• Be flexible in attitude and work habits.
• Quickly learn how to pronounce, know the meaning of, and spell commonly used veterinary terms.
• Perform basic computer skills, typing 30 words per minute.
• Have had experience with basic office functions in a busy work environment
• Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods.
• Working conditions: May be exposed to unpleasant odors, noises, and animal feces. May be exposed to bites, scratches, and contagious diseases.

Wage Range

• Please contact our office for current wage ranges.
• Benefits are outlined in the employee manual and are separate from the hourly wage.

Responsibilities

Foundations

• Commit to our Cornerstones of Culture
• Know and follow daily the Cornerstones of Community
• Be growing in the Cornerstones of Character
• Be familiar with our History
• Read Client Testimonials
• Be familiar with our Payment Options
• Be able to provide clients with our Location
• Coordinate transfers or movement of pets with the front desk and/or veterinarians.

Information Technology

• Participate in Skills Training
• Receive basic Computer Training
• Consent to an understanding of the Clinic’s policy of Continuing Education
• Learn staff names through Introductions
• Competently utilize our computer software

Safety 

• Familiarize and follow OSHA regulations
• Complete the Safety Manual and Quiz
• Follow isolation procedures for contagious or potentially contagious animals. Using the designated products and dilutions for disinfectants, properly disinfect your shoes, hands, and clothing before leaving isolation areas. 
• Maintain constant vigilance regarding open doorways that could allow pets/livestock to escape from the facility.
• Follow established facility closing procedures to ensure the security of patients, boarders, and the building.

Customer Service

• Thoroughly understand and follow the Customer Service Plan
• Assist clients in checking boarding patients in and out
• Provide Clients with facility tours
• Understand and be able to direct clients to different areas of our Website

Product

• Daily provide C.A.A.R.E. to our patients
• Aid veterinarians and technicians in evaluating incoming animals through examinations and health tests. Assist in administering immunizations.
• Maximize pets’ comfort gently and reassuringly.
• Trim nails competently
• Brush Patients teeth
• Provide basic grooming care

Cornerstones of Health

• Understand and be able to thoroughly explain Deworming Requirements
• Understand and be able to thoroughly explain Vaccine Requirements
• Understand Grooming requirements
• Understand and provide appropriate Nutrition for our patients
• Understand common Behavioral issues
• Understand and be able to thoroughly explain Health Consultations  

Cornerstones of Care

• Be familiar with Medical Abbreviations
• Understand normal post Anesthesia recovery
• Collect diagnostic samples if necessary
• Know how to handle Emergencies
• Competently set up and coordinate Euthanasia procedures

Marketing 

• Understand and operate within our marketing strategies

Finances

• Understand Your Wage and Benefits 
• Invoice out services and inventory

Management

• Participate in new Employee Training
• Participate in all staff and training meetings. 

Professional

• Cooperate with and understand the Employee Manual
• Complete New Hire Forms
• Complete Personal Data Base Entry 
• Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services.

Housekeeping

Cages and Kennels and Rooms 

• Follow procedures for cleaning and disinfecting. 

Facility

• Pick up trash or feces in front Landscape as necessary
• Ensure the proper functioning of facility care equipment.  Bring malfunctions to the attention of the kennel manager.
• Maintain a clean and fresh front desk, lobby, and restroom

Please note: Redmond Veterinary Clinic follows Equal Employment Opportunity guidelines and does not inquire about criminal backgrounds during the hiring process.

If you are looking to make a difference in the lives of pets and their owners, apply now to join our team as a Veterinary Receptionist at Redmond Veterinary Clinic!