Rasgo Community Marketing Manager Remote · Full time

The Community Marketing Manager plays a pivotal role in developing and managing the content and community engagement strategy (both internal and external) within the team to enable Rasgo to drive growth and build our market-leading position.

Description

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We are looking for a cross-functional marketer with experience in advertising, brand management, social media, SEO, paid, owned and earned media."},{"insert":"\n\n"},{"attributes":{"color":"#222222","bold":true},"insert":"JOB DESCRIPTION "},{"insert":"\nModerate, listen, and engage regularly with our community members, providing them with any support and resources they need, activating the community around a shared mission"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Design, configure, and continually optimize the community’s digital experience"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Develop and implement internal and external community advocate programs to motivate and incentivize top community contributors"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Understand how to manage difficult situations within the community with tact and to escalate when appropriate"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Identify sources of churn in the community and come up with creative ways to reduce churn"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Provide community insights, updates, and guidance on ways to engage with the community"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Develop and manage a robust community content strategy ensuring accuracy and relevancy"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Lead cross-functional efforts to create compelling positioning to drive internal alignment on go-to-market strategy and propel adoption with customers through captivating collateral"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Assist as needed on strategy and lead on content creation for events (presentations, handouts, html mailers, social media engagement & website contribution)"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"\n"},{"attributes":{"color":"#222222","bold":true},"insert":"MUST HAVES"},{"insert":"\n3+ years of experience as a Community Content Manager with a focus on building and scaling virtual communities "},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Excellent public speaking, written, and interpersonal communication skills"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Experience creating and nurturing a fun, imaginative, and collaborative space for community members"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Ability to take a project-driven approach to partner with community leaders on new initiatives and campaigns"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Natural relationship-building skills, a customer-centric mindset, and a proven love for developing communities"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Firm understanding and ability to speak about technical products and initiatives"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Empathy, you understand community feedback and will put yourself in their mindset and make actionable decisions based on it"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"You have worked with one or more community platforms (e.g., Salesforce Experience Cloud, Lithium/Khoros, Jive, Higher Logic/Vanilla, Telligent/Verint, inSided)"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Ability to manage deadlines and work collaboratively in a fast-paced, dynamic environment; highly organized, with the ability to work with multiple teams"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"\n"},{"attributes":{"color":"#222222","bold":true},"insert":"NICE TO HAVES"},{"insert":"\nExperience working with community platform tools such as Bevy, Discourse, and Discord."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Experience analyzing data with tools such as spreadsheets, SQL, and Looker."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Experience working in the technical education industry, ideally in a customer-facing role."},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"If the candidate had experience in SEO, SEM, Google AdWords and Word Press that would be ideal"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"3+ years in a technical role focused on data technologies or equivalent education"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Experience with Git, Github workflows, and actions"},{"attributes":{"list":"bullet"},"insert":"\n"},{"insert":"Experience with automation or delivery pipelines"},{"attributes":{"list":"bullet"},"insert":"\n"}]

Requirements

BENEFITS

Series A Equity, Full Health and Dental Benefits, Unlimited PTO, 401K Contributions, Cell Phone and Internet Reimbursement, Latest Hardware, Competitive Salary, Remote Environment

We are an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability, or veteran status. We require all candidates that receive and accept employment offers to complete a background check before being hired.