Rappahannock Area Alcohol Safety Action Program Case Manager Assistant/Receptionist Fredericksburg, VA · Full time Company website

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Job Title: Case Manager Assistant

Salary: $17 - $19/ hourly

Full Time with Benefits

Degree Requirement: High School Diploma or equivalent degree required. Must have clear criminal background.

Job Purpose:

·       Under the supervision of the Director, will support the daily operations of the agency.

·       Assists in the implementation of agency objectives, programs, and operational support services.

 Priority Tasks:

·       Answering multi-line telephones, client questions, and transfers calls as appropriate. Takes messages when needed.

·       Creating and updating cases in ECM making sure that all names and information therein is accurate and correct.

·       Creating intake appointments, and schedules.

·       Maintaining accurate records and notes of any interaction with clients via phone, email, or in person.

·       Entering court orders and sending contact letters.

·       Arriving at work on time to open the office.

·       Bookkeeping: Prepares monthly/yearly reports of payment of services/materials rendered. Invoice other ASAP offices for fees owed. Monitors bills and requests received for reimbursement.

·       Auditing: Maintain fiscal reports, inventory, general ledger, and contracts for review. Assists in preparation for the annual budget to include employee expenses, office equipment, vendor purchases, etc.

·       Enrolling clients who are court ordered, pre-court volunteers, DMV administrative cases, Multiple Offender Evaluations, Multiple Offender Monitoring, Ignition Interlock Monitoring, etc.

·       Updating DMV's database with enrollments, completions, and interlock information accurate and in a timely manner.

·       Continuing any fiscal end of day or reconciliation of accounts assigned.

·       Contacting courts and other ASAPs as needed regarding client information, court order requests, or court order correction.

·       Assisting clients in person with enrollments, fee payments, and payment plans. Also provides client copies of documents receipts.

·       Collecting, opening, stamping, scanning, distributing, and disbursing mail, faxes, or court orders as needed.

·       Interpreting court orders, DMV compliance summaries, and driving records to ensure that correct services are provided to clients.

·       Working to increase fee collections with clients and staff.

·       Assisting case managers as needed.

·       Uphold the agency Core Values and focus on agency Mission.

·       Pass the Commission on VASAP Certification Exam within the first 90 days of employment.

·       Completing other duties as assigned.