Rainbow Dome, LLC Customer Service Associate (FT) Denver, CO · Full time Company website

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Rainbow Dome’s mission is to steward our collective joy. Based in Denver, Rainbow Dome is a queer-centric hub that gathers people across differences to experience joy-in-motion through art and activities. We are a community venue for roller skating, entertainment, and art. Our vision is a more playful world that values accountability and connectedness.

Rainbow Dome is seeking full-time (32 hours/week) Customer Service Associates (CSAs) to support our day-to-day programming operations and facility needs of Rainbow Dome’s roller skating rink and arts venue. The ideal candidate will have experience in customer service, a passion for cultivating spaces that are joyful and foster belonging for diverse audiences, particularly people who identify as Queer; People of the Global Majority; disabled and neurodivergent; and artists and creatives. They will be committed to Rainbow Dome’s culturally sensitive customer service policies and practices, such as anti‑racist practices, gender‑affirming hospitality and de‑escalation techniques. They will understand the importance of problem‑solving, communicating consistently and proactively, as well as be ready to be flexible and adapt as Rainbow Dome changes and grows their operations. Evening and weekend availability are required.

Who We Are

Rainbow Dome is an artist‑led, queer‑centric hub that gathers people across differences to experience joy‑in‑motion through art and activities, with rollerskating being our foundational activity for connection. Rainbow Dome’s audience shares experiences of intersectionality and marginalization within the dominant culture of the US, and includes people who identify as Queer; Black, Brown, & Indigenous; disabled and neurodivergent; and artists and creatives. Rainbow Dome formed out of a need for a social space for marginalized communities that centers joy and play as catalysts for authentic social connection. Rainbow Dome’s programming is threefold:

• Art of Gathering: Produce human‑centered events to invite our audience to experience joy‑in‑motion. One of our primary activities is roller skating.
• Creative World Building: Fabricate artwork to elevate our audience’s experience of joy and support imagination and new possibilities
• Platforms for Artists & Creatives: Build a movement with artists and community members to foster shared abundance of resources

Rainbow Dome is a start‑up LLC that is undergoing a major transition in 2026, going from producing pop‑up events in the spring to opening our permanent roller rink this fall. Our organizational structure is sociocratic and uses consent‑based decision‑making, requiring a high level of self‑management. Learn more about sociocracy here: https://www.sociocracyforall.org/sociocracy/ 

At this stage of the company, we are working towards becoming financially sustainable and profitable by 2027. We center in‑person culture through (1) our events as hosts for our audience; (2) fabrication of artwork in our studio; and (3) collaboration across our team.

What You’ll Do

Customer Service Associates (CSAs) report to the Customer Service Circle, which is led by the Operations Manager and are responsible for the following:

Admissions, Concessions + Skate Rental

• Greet guests, check them in, have them sign waivers, sell tickets and monthly memberships.
• Check skates in and out, answer questions about rentals, clean and maintain skates in good condition, always ensuring that skates are safe to use.
• Handle cash and point-of-sale transactions accurately, responsibly and safely.
• Promote and sell RD merchandise.
• Restock and support RD vending machine operations (concessions), as necessary

Guest Experience + Problem Solving

• Answer phone and in-person questions about hours, events, pricing, private bookings, accessibility, etc.
• Resolve guest concerns and complaints calmly and with care.

Venue + Event Support

• Support with communicating and upholding venue policies (safety rules, code of conduct, age restrictions for certain events, etc.) in a way that's clear, firm, and respectful.
• Support and sometimes lead setup, guest flow, and day-of logistics for events.
• Monitor the front desk, rental counter, and skate floor to make sure guests are having a safe, positive experience.
• Proactively identify and resolve potential conflicts and issues as they arise during a shift. Escalate to Manager on Duty when necessary.
• Keep the front-of-house area clean, organized, and welcoming.

Team Culture

• Champion an inclusive, affirming environment for guests and team members.
• Participate as a member of Rainbow Dome by engaging in the sociocratic structure through ongoing learnings and shared accountability.
• Serve as a member of the Customer Service Circle, supporting staff development, retention, culture, and policy improvements. This time is paid at the same hourly rate as traditional rink duties.
• Opportunity to nominate and be nominated to represent the Customer Service team as a “delegate” at Rainbow Dome’s Programs Circle. Per Rainbow Dome’s sociocratic structure, the Customer Service Circle is a branch of the Programs Circle, whose aim is to design, plan, and implement Rainbow Dome’s public programs. The delegate attends meetings of both the root circle and their own. 
• All Customer Service Associates will have the opportunity to nominate and be nominated to represent the Customer Service team as a “delegate” at Rainbow Dome’s Accountability + Culture Circle (A&C) meetings. The A&C Circle exists to oversee all people-centered policies for our team members, and to ensure that our operations, programs, internal policies, and decisions align with our core values, and organizational goals. 

Customer Service Associates will be cross-trained on all of the above activities, but each shift may entail different and more specific duties (i.e. admissions on Thursday and skate rental on Friday).

Who You Are & Keys to Success

To be successful in this job, you will excel in six key areas:

• Attentive, empathetic customer service: Enthusiasm for meeting and engaging with people. Astute cultural competency with communities we serve. Able to put people at ease, especially where there are lines of difference. Listens closely to understand the needs or concerns and takes steps based on input. Understands when and where additional support may be needed.
• Commitment to Rainbow Dome Mission + Vision: Passion for cultivating spaces that are joyful and foster belonging for diverse audiences, particularly people who identify as Queer; People of the Global Majority; disabled and neurodivergent; and artists and creatives. Committed to Rainbow Dome’s culturally sensitive customer service policies and practices related to being anti-racist, gender affirming and de-escalatory. Approaches work with a joyful attitude with an orientation towards fun. Rollerskating and joy-in-motion are Rainbow Dome’s foundational activities – joy and play are treated as catalysts for authentic connection, not an afterthought.
• Reliability: The ideal candidate will understand the importance of arriving to scheduled shifts on time, being consistent and communicating as proactively as possible when issues arise that may impact attendance. Evening and weekend availability required. 
• Models and inspires accountability: Inspires and motivates others to take action and meet goals. Delegates skillfully. Inspires accountability and acknowledges growing edges (in self and others). Maintains joy and fun even when things are hectic.
• Strong communication and self-advocacy skills: Committed to problem-solving, communicating consistently and proactively. Supports and upholds venue policies related to safety, age restrictions, accessibility, etc. in a way that’s clear, firm and respectful.
• Coach and learning mentality: Uses coaching, training, and feedback to continually improve own performance, help team members grow, and support problem‑solving. Sees mistakes as learning opportunities. Seeks and engages well with feedback. Flexibility and willingness to adapt to a fast‑changing work environment.

The following are plusses, but are not requirements:

• Love art and/or roller skating
• Knowledge of roller skate maintenance and roller rink operations
• Customer service experience 
• Experience with de-escalation
• Familiarity with Sun Valley neighborhood
• Fluency in Spanish and/or American Sign Language

During your first few weeks, you will:

• Participate in a 2 week paid onboarding program alongside other newly hired Customer Service Associates starting on Tuesday, October 13th and with training ending with the Grand Opening of the rink. Upon completion, there will be a continued but less intensive onboarding process for approximately 90 days.
• Support Rainbow Dome’s soft and grand opening events; this would include (specific timing of these events TBD):
• Soft Openings:
• Friends + Family on the evening of Friday, October 16th 
• Community Organizations + Funders on the evening of Saturday, October 17th
• Sun Valley + Surrounding Neighborhood Orgs during the day Sunday, October 18th 
• Grand Opening
• Rainbow Dome’s first official date where it will be open to the public
• Friday, October 23rd 

What Else You Should Know

Rainbow Dome is an equal opportunity employer and we value having staff who come from communities that are representative of our audience. We encourage people of the global majority, LGBQIA+ people, transgender and gender non‑conforming people, and people with disabilities to apply.

The position is full-time, hourly, and is based in Denver, Colorado. Rainbow Dome’s uses sociocracy as our governance system and organizational structure, which organizes areas of work into circles. Customer Service Associates will be members of the Customer Service Circle. This circle is led by the Operations Manager. Customer Service Associates will also nominate a delegate to support the Accountability & Culture Circle, as mentioned above.

The position will require reliable transportation (public transit, cyclists, etc. welcome). The position primarily works evenings and weekends. The position requires the ability to lift and move art/equipment weighing up to 50 pounds across space(s) and into trucks, ascend ladder and/or scaffolding, and to position self to move and traverse across event and fabrication space(s).

The hourly wage range for this position is $30.71 to $32.27 with exact hourly wage depending on Rainbow Dome’s compensation matrix. Hourly employees receive 1.5 pay for holidays worked. Rainbow Dome offers paid time off for both full and part-time employees. The amount of PTO correlates to the number of hours the employee works on a weekly basis. Rainbow Dome also offers sick leave under the Healthy Families and Workplaces Act. Full-time employees are eligible for health insurance. Rainbow Dome covers 70% of the employee’s premium for health insurance plans through Kaiser. Rainbow Dome participates in Colorado SecureSavings, but does not offer a match at this time.

How to Apply

Please send a cover letter and resume through the job posting on Gusto. For full consideration, apply by Sunday, August 30th. Review of candidates will begin on Monday, August 31st.

Credits

Written using support material from The Management Center (a consulting nonprofit that helps social change leaders build equitable, sustainable, and results‑driven organizations) and feedback from Spring Up (a worker‑owned Black + Queer‑Led cooperative that supports mission driven organizations, cooperatives, and businesses in operationalizing their values into practice and realizing shared power).