Join Rain Travel Collection as a Guest Services professional, where you will play a key role in ensuring exceptional experiences for our guests. Success in this role means providing outstanding service and support, fostering a welcoming environment, and addressing inquiries and concerns effectively.
Rain Travel Collection is a boutique hotel management company based in Ocean Springs, Mississippi.
We are committed to offering memorable stays in a town unlike any other. We pride ourselves on our attention to detail, intentionality in curating guest experiences, and our passion for sharing all that our unique town of Ocean Springs has to offer.
As a Guest Services Agent at Rain Travel Collection, you will be the first point of contact for our guests. Your primary responsibility is to create a positive and welcoming atmosphere for our guests during their stay. You will work closely with various departments to ensure seamless communication and service delivery.
What You'll Do
- Greet guests warmly, providing assistance and information as needed.
- Create hotel room reservations via phone, email, and in-person, ensuring accurate information is provided.
-Check in guests and direct them to their room, informing them of the amenities we have to offer.
- Handle concerns and complaints with empathy and professionalism, striving for resolution.
- Collaborate with maintenance and management teams to address service requests and improve guest satisfaction.
-Check out guests and engage in conversation to understand their stay experience.
- Uphold company policies and procedures while ensuring a safe and welcoming environment for all.
What We're Looking For
- Strong communication skills, both verbal and written, with a friendly demeanor.
- Ability to handle multiple tasks and prioritize effectively in a busy environment.
- Problem-solving skills with a focus on customer satisfaction.
- Previous experience in customer service or hospitality is preferred but not required.
- Basic computer skills, including proficiency in email and office software.
- A commitment to creating a positive experience for residents and guests.
$15 - $17.5 per hour