Ragan Pest Management INC. Inside Sales/Customer Service Representative Buda, TX · Full time

Apply for Inside Sales/Customer Service Representative

At Absolute Pest Management, our top priority is delivering effective pest control so you can rest easy knowing that your home and business are pest free. Our licensed and trained pest control experts have years of experience delivering the results you need. Termites, rodents, and other household pests don’t stand a chance against Absolute’s integrated pest management approach to pest extermination. Let us share our knowledge and experience with you so we can build a strategy designed to kill bugs and keep them from returning. Our exterminators take pride in delivering top notch service. We always arrive on time ready to perform our duty We pay attention to detail throughout our property inspections We curate a customized and effective plan designed to eliminate your pest problem We educate our customers on preventative measures that will help keep pests at bay

JOB TITLE: Customer Support Specialist

JOB TYPE: Full-Time (including 2 Saturdays a month)

LOCATION: Buda, Tx

JOB OVERVIEW:

At Absolute Pest Management, we don’t just solve pest problems—we deliver peace of mind. We’re a fast-growing, family-owned company with a reputation for excellence in customer service and pest control solutions. Our team is tight-knit, hardworking, and dedicated to doing the right thing for our customers every time.

We’re looking for an energetic, organized, and customer-focused Customer Service Representative (CSR) to join our team and be the friendly voice our customers rely on.

RESPONSIBILITIES:

• Answer inbound calls, emails, and chats with professionalism and warmth
• Schedule and confirm service appointments for residential and commercial customers
• Provide accurate information about services, pricing, and scheduling
• Handle customer concerns with empathy, urgency, and problem-solving skills
• Process payments and update customer records in our system
• Support field technicians with scheduling changes and urgent customer needs
• Follow up with customers after service to ensure satisfaction
• Maintain high accuracy and attention to detail in data entry

REQUIREMENTS:

• Customer Service Pro: At least 1 year of experience in a CSR, call center, or administrative role (pest control industry experience is a plus, but not required)
• Tech-Savvy: Comfortable using scheduling software, CRM systems, and Microsoft Office
• People Person: Strong verbal and written communication skills
• Problem Solver: Can think on your feet, stay calm under pressure, and resolve issues quickly
• Team Player: Works well with others and supports the team’s success
• Organized: Able to manage multiple tasks and deadlines in a fast-paced environment

Perks & Benefits

• Competitive pay + performance incentives
• Paid training and career growth opportunities
• Health, dental, and vision insurance options
• Paid time off and holidays
• Fun, family-like work environment

SALARY: $17 - 20.00 per hour plus commission

Absolute Pest Management is an equal opportunity employer and values diversity within our workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We comply with all applicable laws regarding non-discrimination in employment.