Rae of Hope, LLC Lead Case Manager-Section 13 Wilton, ME · Part time

Apply for Lead Case Manager-Section 13

At Rae of Hope, LLC, we are dedicated to building a team of compassionate professionals who are committed to supporting individuals and families through high-quality, trauma-informed mental health care. As a growing community-based mental health agency, we provide a collaborative and supportive environment where clinicians and behavioral health professionals can make a meaningful impact while continuing to grow in their professional development. Our work is rooted in person-centered care, teamwork, and a shared commitment to helping children, adolescents, adults, and families find hope, healing, and resilience.

Rae of Hope, LLC | Wilton, Maine

Compensation: $25 - $30 per hour

At Rae of Hope, we know that finding support can feel overwhelming for children and families. A good case manager helps make the next step possible with connection, persistence, and follow-through.

We are looking for an experienced Lead Case Manager to support our Section 13 Targeted Case Management program. This position combines direct work with children and families with staff mentorship, care coordination, and support for the program’s daily operations.

We’re looking for someone who can build trust with families, help coworkers navigate challenges, and keep the details moving without losing sight of the people behind them.

What you’ll do

• Maintain an assigned caseload and help children and families access medical, behavioral health, educational, social, and community resources.
• Complete comprehensive assessments and develop individualized service plans with members, caregivers, and their chosen supports.
• Coordinate child and family team meetings, referrals, service transitions, and follow-up.
• Advocate for member choice and help address barriers such as transportation, waitlists, and difficulty navigating service systems.
• Support new case managers through onboarding, practical guidance, and ongoing mentorship.
• Help monitor assessment and service-plan deadlines, documentation completion, required signatures, and follow-through on referrals.
• Assist with chart reviews and quality improvement in collaboration with the program’s qualified supervisor.
• Work closely with agency leadership, clinicians, schools, healthcare providers, and community partners.
• Maintain timely, accurate documentation in Alleva and follow MaineCare Section 13 requirements and agency policies.
• Bring concerns about safety, service gaps, or staff support needs to the appropriate supervisor.

Qualifications

• Meet MaineCare Section 13 case manager qualifications, including a relevant bachelor’s degree; a qualifying master’s degree; or a bachelor’s degree in an unrelated field with at least one year of relevant full-time-equivalent human services experience.
• Experience providing targeted case management to children and families; MaineCare Section 13 experience strongly preferred.
• Previous experience mentoring, training, or leading staff preferred.
• Strong knowledge of Maine community resources and the systems families navigate.
• Clear communication, strong organization, and dependable follow-through.
• Ability to work independently, collaborate with a team, and maintain professional boundaries and confidentiality.
• Commitment to trauma-informed, culturally responsive, strengths-based care.
• Ability to travel to homes, schools, and community settings within the assigned service area.
• Ability to complete required background checks and program training, including Department-approved wraparound planning training.

Why Rae of Hope?

We are a growing practice that values connection, collaboration, and thoughtful care. This is an opportunity to stay connected to direct work with families while helping strengthen a program and support the people delivering it.

We welcome someone who brings ideas, asks questions, and cares about making services more accessible and useful for the families we serve.