RadioActive Technology Solutions Specialist Kalispell, MT · Full time

Are you a tech enthusiast who loves solving problems and making people's digital lives better? Do you enjoy a mix of hands-on work with cutting-edge technology and providing top-notch customer service? If so, RadioActive is looking for you! As our Technology Solutions Specialist, you'll be the go-to person for all things tech, from building custom computers and repairing gadgets to setting up home networks or managing IT services for our clients. You'll wear many hats and enjoy a dynamic, fast-paced environment where no two days are the same. If you're ready to dive into a fun and challenging role that keeps you on your toes, we want you on our team!

Description

About Us:

RadioActive is a dynamic computer store that provides a wide range of services including cell phone service, computer builds, computer repairs, onsite installations/repairs/setups, and managed IT services. We are committed to delivering exceptional customer experiences and innovative technology solutions.


Job Overview:

We are seeking a highly skilled and versatile Technology Solutions Specialist to join our team. The ideal candidate will be responsible for handling all aspects of our service offerings, ensuring top-notch customer satisfaction, and maintaining the high standards of RadioActive.


Key Responsibilities:

  • Cell Phone Service Management
  • Assist customers with setting up and troubleshooting cellular services through RedDot Wireless.
  • Provide technical support for mobile devices and services.
  • Computer Builds and Repairs
  • Assemble custom computer builds according to customer specifications.
  • Diagnose and repair hardware and software issues for desktops, laptops, and other various devices.
  • Customer Support
  • Deliver exceptional customer service by addressing inquiries and providing solutions in a timely manner.
  • Maintain positive relationsihps with customers, ensuring their needs are met and exceeded.
  • Technical Expertise
  • Stay up-to-date with the latest technology trends, threats, and advancements.
  • Provide expert advice and recommendations to customers regarding technology solutions.


Qualifications:

  • Proven experience in a similar role, preferably within the technology or retail industry.
  • Strong technical knowledge of computer systems, hardware, and software.
  • Proficiency in diagnosing and repairing computer and mobile device issues.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Valid driver's license and reliable transportation for onsite visits.


Benefits:

  • Paid Time Off
  • SIMPLE Plan with Company Match
  • Opportunities for professional development and advancement.

Join RadioActive and be a part of a team that is passionate about technology and dedicated to delivering the best solutions for our customers.


Salary

$17 - $20 per hour