Racette Consulting LLC Engagement Manager - NetSuite Remote · Full time

Apply for Engagement Manager - NetSuite

At Racette Consulting, we believe our employees are our greatest asset—and we show it. As a virtual-first (remote) company, we’ve created a flexible and collaborative environment where your ideas are valued, your contributions are recognized, and your growth is a priority. At our core, we support customers that use NetSuite as their primary Enterprise Resource Planning software. We set high expectations, but we’re all about helping you achieve them while learning and growing along the way. Here, you’ll have the opportunity to work on exciting, impactful projects, gain exposure to diverse aspects of the business, and make a real difference. We’re proud to be a diversity-first company. We welcome and celebrate employees from all backgrounds, experiences, and perspectives, hiring talent from all over the globe. At Racette Consulting, we don’t just talk about inclusion—we live it.

ESSENTIAL JOB FUNCTIONS:

• Maintain a Utilization Percentage of 75%
• Project Lead for new NetSuite Implementation project in the Manufacturing, Warehouse Distribution, and Retail verticals
• Willingness to grow a team of consultants as a "Team Lead"
• Identifies, defines and translates company vision and goals and turns them into new business opportunities 
• Act as Client sponsor for new implementation and Managed Services projects
• Oversee the team’s client deliverables
• Provide insights and oversight  for which Script type, or Workflow type to use to accomplish business requirements.
• Conduct necessary market research to present and deliver on best-of-class solutions
• Provide strategic and practical solutions to client problems and present findings to client and internal teams in concise and clear manner
• Lead Cutover Plans to get customer to Go-Live state: Create Cutover Plan, document steps needed for go-live, with Dates, Assignees, Statuses, and keep team accountable to deadline
• Design end-to-end solutions, oversee the creation of Business Requirements Documents (BRDs) and work hand in hand with developers to complete, test, and deploy custom solutions to client environments
• Actively listens, captures clients feedback and solves problems that lead to designing and creating new solutions for our clients
• Mentor and collaborate with  Technical Consultants to design and test custom solutions
• All other duties as assigned by the Manager.  

 KNOWLEDGE, SKILLS, AND ABILITY:

• Demonstrated ability to lead a team of consultants to accomplish and meet project deadlines.
• Expert level implementing all core business processes in line with implementation methodology: Order to Cash, Finance and Accounting, Procure to Pay, Manufacturing, Warehouse Management, Supply Chain Management, Fixed Assets, EDI Projects, Outsourced Manufacturing
• Ability to establish new flows and connections with NSIP, Celigo, Boomi, Workato, or NetSuite Connector
• Experienced implementing/Supporting NetSuite end users in the Retail/ Warehouse Distribution / Products Industries
• Proven track record writing saved searches, reports, analytics workbooks, and configuring dashboards
• Ability to perform complex data migration projects
• Experience with subsidiary Consolidation projects
• Strong consultant mindset, with the demonstrated ability to ask clients open-ended questions and find creative solutions.
• Deep intellectual curiosity.
• Ability to troubleshoot complicated matters  
• Professional acumen, excellent verbal and written communication skills, project management skills.
• Ability to contribute to areas not directly involved with primary responsibilities
• Experience and ability to work in high-paced environments and manage multiple projects.
• Ability to live by the Company Values & Culture (listed below). 

SUPERVISORY RESPONSIBILITIES:

This position may have direct reports depending on business needs.  

 

WORKING ENVIRONMENT AND PHYSICAL DEMANDS:

• This position is remote, and a portion of the day is spent sitting in a normal seated position with occasional walking and standing.
• Ability to travel is required, but not always needed every month. The maximum Consultants can expect to travel is 25%, or one week out of the month but varies based on projects.    

 MINIMUM JOB QUALIFICATIONS:

• Bachelor's Degree: Management Information Systems, Computer Science, Accounting, Finance, MBA, CPA or similar preferred 
• Certifications: ERP Consultant, SuiteFoundation, Certified Administrator, Financial User, SuiteAnalytics certification 5 strongly preferred
• Minimum of 4+ years with direct Netsuite Consulting experience required including configuration, implementation, consulting/administration, support, and escalations 
• Experience leading a team of Consultants required 
• Experience with common application integration Celigo, Boomi, Zone, NetGain, or other Partner certifications required.  

Company Values & Culture:

We see Company Culture and Values as inseparable – they go hand in hand, and we strive to live them out in everything we do, whether we’re working with each other or with our clients. It’s not just about having values written down somewhere; it’s about being intentional and making sure they don't slip through the cracks. The list is in no particular order, and every value holds equal value. Racette’s culture and values will continue to grow and expand as the company grows.  

Quality of service - WOW

We relentlessly find ways to keep the quality of our services high and consistent, as well as go above and beyond to produce a WOW factor for our customers which will make us irreplaceable. We go the extra mile, differentiating ourselves from our competitors and delivering incredibly high quality of work.

Transparency

With our customers and with each other, we are transparent: with our issues, with our solutions, and with all communication. We tell the truth, no matter if it’s hard. We value the harder discussions which bring us closer and help to bring us on the same page. If we are not transparent, we delay the inevitable issues that will arise later, usually in a more dramatic and problematic form.

Ownership

We take an owner’s mindset to everything we touch: from customer solutions to internal processes, we aim to make everything we touch better. We praise and value the team member that says “I will own this. I will make progress on it, and if I get stuck, I will ask questions and directions, but only after doing my own research and investigating the issue or task myself.”

Sustainability

We work hard, but we also have families, homes, and hobbies. Balancing work with our personal demands and obligations is a priority, so we can still be around decades from now. We want to be here for the long term, and the only way to do that is to have the long run in mind. We take our mental and physical health seriously, because we know that we do not have company if our best asset - our people - are not healthy.

Teamwork

Just like your favorite sports team, we too operate better when we work together. We have more fun when we create bonds and compliment each other's strengths and weaknesses. We value talent, hard work, a good attitude, and a fiercely competitive spirit. We expect a lot out of each other and push each other to accomplish bigger and better things.

Diversity

We value the diverse backgrounds, cultures, races, and genders of all our team members. We recognize that our organization thrives when we embrace this diversity and foster an inclusive environment. By actively seeking out and considering the unique perspectives and experiences of our team members, we not only enhance our workplace culture but also drive innovation and improvement within the organization. 

Profitability

We aim to be profitable every single day. We expect high utilization rates so that we can continue to give competitive market rates, bonuses, and provide advancement opportunities to our performing team members. The more profits we have, the more we can put back into our people, processes, tools, events, and technology to make the whole company better.