R.O.B.O. - Robotics Operations & Business Oversight LLC Software Support Engineer – Robotics & Automation Atlanta, GA · Full time Company website

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R.O.B.O. (Robotics Operations & Business Oversight) is a warehouse automation services company supporting the full lifecycle of robotics and automated material handling systems. From installation and commissioning to operations, maintenance, retrofits, optimization, and engineering support, we help companies maximize the value and reliability of their automation investments.

Our team supports fulfillment centers, distribution facilities, retail and grocery networks, and manufacturing operations across the United States. We provide skilled robotics professionals, operational expertise, and rapid deployment capabilities to ensure automation systems perform safely, efficiently, and at scale.

What sets us apart is our ability to bridge the gap between automation technology and day-to-day operations. We don't simply provide staffing or technical support—we become an extension of our customers' automation teams, helping them deploy, operate, maintain, and continuously improve their robotics ecosystems.

Our mission is simple: Keeping Automation, In Motion.

Company Description

At R.O.B.O., we specialize in rapid support, preventive maintenance, and performance optimization for warehouse robotics systems. We serve fulfillment centers, e-commerce warehouses, retail and grocery distribution hubs, and mid-size manufacturers. Our mission is to minimize downtime and maximize uptime by delivering onsite and remote robotics troubleshooting, preventive maintenance plans, and performance analytics dashboards. With a focus on reliability in automation, we ensure that robotics operations run smoothly, efficiently, and at scale.

We are seeking a Software Support Engineer for a 3–6 month contract assignment to support software systems operating within advanced robotics and warehouse automation environments.The ideal candidate will have hands-on experience with Linux, SQL, Python or Shell scripting, and troubleshooting production software applications. This position involves investigating technical issues, identifying root causes, restoring system functionality, and collaborating with engineering teams to maintain smooth operations.

Key Responsibilities:

• Investigate and troubleshoot complex software issues in production environments.
• Diagnose application errors, system failures, performance issues, and connectivity problems.
• Analyze Linux system logs, application logs, and SQL databases to identify technical issues.
• Use Python or Shell scripting to investigate problems and automate repetitive troubleshooting tasks.
• Manage technical support tickets, track progress, and provide timely resolutions.
• Perform root cause analysis and recommend corrective and preventive actions.
• Escalate complex technical issues to appropriate engineering teams with detailed diagnostic findings.
• Collaborate with onsite technical teams and remote engineering resources.
• Maintain technical documentation, troubleshooting procedures, and incident reports.
• Monitor system performance, identify recurring issues, and support ongoing reliability improvements.

Required Qualification:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
• 6 months to 2 years of experience in software support, application support, or technical troubleshooting.
• Working knowledge of Linux/Unix operating systems.
• Experience using SQL to query and investigate databases.
• Knowledge of Python and/or Shell scripting.
• Ability to analyze logs, diagnose system errors, and troubleshoot production applications.
• Strong analytical, problem-solving, and communication skills.
• Willingness to work rotational shifts as required.

Preferred Qualification:

• Experience supporting warehouse automation, robotics, industrial systems, or logistics technology.
• Familiarity with incident management, ticketing systems, and troubleshooting production applications.
• Experience working in environments requiring continuous operational support.
• Understanding of system monitoring, performance analysis, and software reliability.