Quanta Credit Services
Senior Product Manager / Product Lead
Charlotte, NC
·
Full time
Company website
We are looking for a product builder. This role will report to the Head of Engineering and work closely with the CEO on product direction and company strategy. As Quanta’s first product hire, you will have a meaningful voice in how product development works at the company
About Quanta Credit Services
Description
Senior Product Manager / Product Lead
Location: Charlotte, NC
Compensation: $165,000 - $190,000 base salary, plus equity
Reports To: Head of Engineering
About Quanta
Quanta helps lenders, servicers, fintechs, banks, and other financial services
companies improve how they communicate with borrowers. We build and run
digital collections and servicing programs that combine strategy, data, creative,
automation, and technology to help clients reach people more effectively, resolve
accounts earlier, and create better outcomes for both borrowers and creditors.
We work in a regulated, high-stakes part of financial services where small
improvements in communication, workflow, decisioning, and execution can have
a meaningful impact.
We are a problem-to-solution organization. We do not build technology for the
sake of building technology. We build when there is a real client problem, a clear
market opportunity, and a path to a solution that can work beyond a single use
case.
Quanta is growing quickly, and we are now making our first dedicated product
hire. This person will help define how Quanta thinks about product, how we turn
client problems into buildable opportunities, and how we develop the technology
that will shape the next stage of the company.
The Role
We are looking for a product builder.
This role will report to the Head of Engineering and work closely with the CEO on
product direction and company strategy. As Quanta’s first product hire, you will
have a meaningful voice in how product development works at the company.
What You’ll Do
- Spend meaningful time with existing and prospective clients to understand
their workflows, pain points, constraints, and opportunities and then
identify product opportunities that can improve performance, expand
relationships, or create repeatable capabilities.
- Validate whether client problems are isolated issues or broader market
opportunities.
- Help determine whether a product opportunity can be solved in a way that
is useful across multiple clients, not just one.
- Work closely with the CEO to shape product direction, priorities, and
future roadmaps.
- Partner with the Head of Growth on new client conversations where
product insight, discovery, or solution design as needed.
- Use AI heavily to accelerate research, discovery, analysis, prototyping,
documentation, and product thinking.
- Partner closely with Engineering to make sure we are building the right
things in the right order.
- Help Engineering understand the client context behind what is being built.
- Define what success looks like for new products and use feedback, data,
adoption, and operational impact to improve what we build.
What We’re Looking For
- 7+ years of experience in product management, product development, or a
related role.
- Experience in financial services, with a strong preference for lending,
servicing, collections, or credit.
- Ability to work directly with clients and turn messy, real-world problems
into clear product opportunities.
- An understanding of how to decide what should exist, why it matters, how
it should work, and how we should build it.
- Experience working closely with software engineering teams.
- Strong product judgment and the ability to make practical tradeoffs.
- Clear communication with executives, clients, operators, and engineers.
- Comfort operating in a growing company where the product function is
still being built.
Nice to Have
- Direct experience in collections, servicing, borrower engagement, or debt
recovery.
- Experience with lenders, banks, fintechs, auto finance companies, credit
card issuers, or consumer finance businesses.
- Experience with AI-enabled products, automation, workflow tools,
decisioning, or communications platforms.
- Experience building products in regulated or compliance-heavy
environments.
Why This Role Matters
This is Quanta’s first product hire. That means the role is bigger than managing a
roadmap.
You will help define how Quanta listens to clients, identifies product
opportunities, decides what to build, and turns company vision into real
technology. For someone who knows lending and collections, likes building, and
wants to shape a product function from the ground up, this is a rare opportunity
to have real influence on where the company goes next.
Salary
$165,000 - $190,000 per year