Job Title: Receptionist/Intake Coordinator
Location: Murray, Utah
Employment Type: Full-Time (35-40 hours per week, in-office)
About Purple Sky Counseling
Purple Sky Counseling is a growing mental health practice dedicated to providing compassionate and effective therapy and medication management services. We are seeking a Receptionist to join our team at our Murray office. This in-office role is crucial in providing excellent client service while also assisting with medical administrative tasks.
Position Overview
This role is responsible for front desk reception, client intake coordination, and medical administrative tasks to support our providers. The ideal candidate is organized, detail-oriented, and comfortable handling administrative and medical-related responsibilities while ensuring a welcoming experience for clients.
Key Responsibilities
Receptionist Duties:
- Answer phone calls, assist clients, and direct inquiries as needed
- Greet clients as they enter the office, and notify the providers via Google Chat of their client's arrival
- Manage scheduling through our CRM system, ensuring appointments are set and confirmed
- Collect co-pays, outstanding balances, and insurance cards at the time of service
- Set up and manage payment plans as necessary
- Collect and verify insurance cards and credit cards for client accounts
- Assist in verification of benefits for insurance
- Ensure all intake paperwork is complete before appointments
- Maintain a clean and organized reception area
- Handle confidential client information in compliance with HIPAA regulations
- Open and sort mail accordingly
- Triage patient questions/concerns, and collaborate with providers to address those concerns
- Maintain compliance with clinic policies and medical protocols
- Schedule follow-up appointments for psychiatric medication management and the occasional therapy sessions
- Process new client inquiries via phone, sms, email, and online platforms
- Match clients with appropriate providers and coordinate initial assessments
- Confirm appointments and follow up on cancellations or rescheduling needs
- Ensure all required documentation is completed prior to appointments
Qualifications:
- Previous experience in a medical, behavioral health, or administrative setting preferred
- Knowledge of medical terminology and insurance verification is a plus
- Proficiency with EHR systems and scheduling software (experience with Go High Level and Simple Practice is a plus)
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to multitask and work efficiently in a team-oriented environment
- MA certification or relevant medical assisting experience is preferred but not required
Benefits:
- Competitive pay based on experience
- Paid time off and holiday pay
- Medical, Dental and Vision Insurance
- Growth opportunities within the practice
- Supportive and collaborative work environment
- Flexible scheduling
- Costco Membership