Pulse Community Care, LLC Front Desk and Patient Support Coordinator Silver Spring, MD · Part time Company website

Apply for Front Desk and Patient Support Coordinator

Pulse Community Care is an acupuncture and natural medicine clinic committed to whole-person healing. We support patients dealing with a range of conditions like chronic pain, nervous system dysregulation, fertility challenges, trauma, digestive issues, and more — using East Asian medicine, herbal therapy, and integrative care. Our mission is to restore vitality, balance, and embodied wisdom to every person who walks through our doors. What Makes Us Stand Out: We treat the root, not just the symptoms — blending traditional wisdom with modern insight. We value emotional presence and energetic clarity in our team, not just task execution. Our clinic culture is warm, collaborative, and deeply intentional — we care about how it feels to work here. We honor our practitioners and admin staff alike — everyone’s role is seen as essential to the healing process. Patients often say, “I wish I'd tried it sooner!”

Front Desk & Patient Support Coordinator

Pulse Community Care – Downtown Silver Spring, MD (On-Site)

Part-Time | $24–28/hr depending on experience

Are you grounded, emotionally intelligent, and ready to be part of something meaningful?

We’re Pulse — a traditional Chinese medicine and integrative care clinic devoted to deep listening and healing. We’re looking for a reliable, detail-oriented, and people-loving human to join our front desk team.

This is not just a receptionist role. This is a patient care position — rooted in organization, clear communication, and the ability to track both tasks and emotional dynamics in a complex healing environment.

Some Things You’ll Be Responsible For

• Patient check-in/out, scheduling, and follow-up
• Insurance verification, claims submission, and billing follow-up
• Responding to emails and voicemails with warmth and accuracy
• Supporting smooth clinic flow and practitioner communication
• Tracking retention and referral patterns monthly
• Identifying weak spots and creating better systems
• Creating SOPs, training guides, or video walkthroughs for new admin hires
• Email creation and marketing support (graphic design skills a plus)

You Might Be a Fit If:

• You’re proactive and calm under pressure — you don’t wait for someone else to fix a problem.
• You follow through. When you say you’ll do something, it gets done.
• You’re emotionally aware and know how to hold clear, compassionate boundaries.
• You love checklists and humans.
• You don’t disappear. You communicate.
• You care about holistic medicine, trauma-informed spaces, and somatic healing.

Hours & Pay

• 15–20 hrs/week to start, with room to grow
• $24–28/hour, to start, depending on experience and trial period performance
• PTO
• Year-end bonuses
• Yearly performance reviews
• 401k
• Employee discount on herbs, supplements, and treatments

📬 To Apply

Send us:

• A resume
• A short note about why this role resonates with you
• Anything else you want us to know (we welcome voice notes, bullet points, or non-traditional intros)

[email protected]