PS Hummingbird Functional Consultant – Microsoft Dynamics 365 Customer Engagement (CE) Remote · Full time Company website

Apply for Functional Consultant – Microsoft Dynamics 365 Customer Engagement (CE)

At PS Hummingbird, we are your partner in digital transformation. As part of the Publicis Sapient family and in partnership with Microsoft, we specialize in leveraging Microsoft Business Applications to help organizations modernize operations, elevate customer experiences, and unlock value through technology. We don’t just consult—we collaborate, innovate, and deliver solutions that exceed expectations. Our mission is to empower businesses to stay ahead in a rapidly changing digital world by combining technical expertise with a passion for innovation. Why Join Us? We’re looking for people who love building meaningful solutions and want to grow alongside a collaborative, forward‑thinking team. As part of PS Hummingbird, you’ll help deliver innovative D365 and Power Platform based solutions that transform how organizations engage with their customers—while working in an environment that supports learning, creativity, and professional growth.

Your responsibilities will include: 

• Lead requirements sessions, translate business needs into functional specifications, and analyze processes for integration with Dynamics 365 modules, including Copilot-powered functionalities. 
• Configure, customize, and validate D365 CE modules (Sales, Customer Service, CIJ), seamlessly incorporating Copilot features such as summarization, case insights, lead prioritization, and customer interaction support in line with client processes. 
• Document business workflows, user stories, and ensure process fit for both D365 and Copilot Studio scenarios, offering functional insight on intents and data. 
• Facilitate user acceptance testing, conduct end-user training, and provide ongoing support to drive adoption of both D365 and Copilot capabilities, including prompt guidance and change management. 
• Advise clients on best practices for D365 CE and responsible AI use, focusing on data readiness, process alignment, and user expectations. 
• Work collaboratively with technical teams to deliver integrated requirements as designed, supporting data migration, integration, and functional reporting across D365 and Copilot solutions. 
• Stay updated on Microsoft features and enhancements relevant to D365 CE and Copilot, ensuring optimal solution design and deployment. 

What We’re Looking For 

• Over 5 years as a Functional Consultant or Business Analyst, including 3+ years working with Microsoft Dynamics 365 CE, and practical experience with Dynamics 365 Copilot in Sales, Customer Service, or Marketing. 
• Skilled in D365 CE Sales, Customer Service, and CIJ (Marketing) module setup, with deep understanding of sales, customer service, marketing processes, and how Copilot enhances workflows, decisions, and productivity. 
• Experienced in requirements gathering, process mapping, solution design, and defining requirements, acceptance criteria, and metrics for Copilot/AI features. 
• Proficient in configuring Power Apps, Power Automate, and Dataverse, complemented by hands-on Copilot Studio implementation—covering topics, scenarios, testing, and refinement. 
• Demonstrates excellent communication, stakeholder management, and presentation abilities, guiding clients on best prompting and AI-assisted work practices. 
• Team-oriented and collaborative across functions; Microsoft certifications (PL-200, MB-210, MB-230, MB-220) preferred. 

Bonus Points For 

• Experience with data migration and integration projects. 
• Familiarity with Power BI for reporting and analytics. 
• Experience delivering AI-enabled functional solutions using Dynamics 365 Copilot, AI Builder, or Copilot Studio. 
• Experience in Agile project environments. 

What’s In It For You 

• Competitive salary and benefits package. 
• Opportunities for professional growth and Microsoft certifications. 
• A collaborative, innovative environment where your ideas matter.