Prudence EMS
Marketing & Facility Specialist
Bryan, TX
·
Full time
The Marketing & Facility Specialist is a candidate with great understanding of the concept of confidentiality, good communication, & customer service skills. This position will work closely with upper management and will have cross departmental exposure and functionality in Operations, Marketing and Administrative. Must be numbers oriented and be creative with project work. Must be open to not only being The Marketing & Facility Specialist, he/she must be resourceful, an independent thinker, and self-sufficient as well as self-motivated. The Marketing & Facility Specialist supports the operational and administrative goals, objectives and leadership principles of Prudence Ambulance Service Inc (PASI) are met in coordination with the Team Leads for Operations and Administrative department. Duties, functions and responsibilities include but are not limited to: Customer Relations Management (CRM), Clients/Patients Census Improvement, Scheduling, Quality Assurance Program Improvement (QAPI) Performance Evaluations, Supports HR department, office files, statistical reports, fuel purchases reporting, supply inventory, community relations, training and continuing education for staff.
About Prudence EMS
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
• The Marketing & Facility Specialist is responsible for maintaining and growing business relationships with clients and customers while contributing to the overall stability and growth of the company.
• Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships.
• Develop and update as needed a functional marketing and business development strategies to improve the overall stability and growth of the company.
• Coordinate and integrate all aspects of the business model of the company in ensuring smooth and efficient operation for all services provided.
• Assist HR, Operations Director/Manager and the Administrative department in its overall functions in meeting its goals and objectives.
• Coordinate with the AOR/Operations Director/Manager/Office Administrator & all Coordinators in hiring processes, employee retention programs, payroll activities, scheduling as needed to improve the overall stability and integrity of the company.
• Coordinate and liaise with the Operations Director/Manager and Office Administrator in ensuring compliance with all regulatory requirements, policies and procedures of Prudence Ambulance Service Inc (PASI) to improve and maintain the operational and administrative integrity of the company at all times.
• Serves as the interim coordinator/manager of department/unit in the absence of the assigned coordinator/manager.
• Design/develop short- and long-term recruitment/retention strategies for areas with critical positions in coordination with the Office Administrator/Operations Director/HR Coordinators.
• Facilitate and evaluate performance management and compensation processes for client groups.
• Serves as an HR liaison for employees of the operating team/division for which they serve in coordination with the Operations Director and Office Administrator.
• Build solid relationships with personnel at contracted facilities in order to promote services and assist in the identification of new business opportunities.
• Working with operations, communications and administration to develop and implement service promise plans.
• Additionally, works with each department within the process in ensuring compliance and quality performance on plan.
• Responsible for gathering of information regarding competition and have thorough understanding of competitors in assigned market.
• Work with administration in developing effective communication and marketing materials.
• Mentor marketing staff, conduct performance evaluations, counsel and provide disciplinary recommendations to assigned personnel with a goal of developing a team-oriented approach with positive results and outcomes.
• Demonstrate a professional approach to creating value and gaining confidence in Prudence Ambulance Service Inc (PASI) services from customers.
• Assist operations & administrative department in the development of systems that encourage feedback from crews regarding barriers in service and service incidents.
• Work with operations and administration to develop, implement and maintain an aggressive strategic business development and growth marketing plan.
• Respond to, document and ensure follow up to all customer and facility inquiries received from internal and external customers in a timely and through manner.
• Ensure that customers are served with respect, individuality, efficiently, and effectively.
• Work with the Operations Director/Manager and Administration regarding expansion into new service areas.
• Participate in and conduct new employee orientation regarding the importance and goals of Prudence Ambulance Service Inc (PASI) Customer Service Policies/Procedure in coordination with the Operations Director/Manager & Office Administrator.
• Provide weekly report updates on customer interactions, marketing and outreach activities, customer complaints/disputes and resolutions.
• Work with operations and clinical educator to develop and implement a marketing BLS outreach education program” for the purposes of providing BLS education to partner facilities and to educate staff on capabilities and utilization of Prudence Ambulance Service Inc (PASI) for transport services.
• The Marketing & Facility Specialist in conjunction with the Operations Director/Manager, Office Administrator and/or assigned staff will participate in developmental and Quality Management with area facilities and agencies to promote company growth.
• Participate in regional organizations (business related & civic) thus enhancing the company’s exposure to customers, decision makers, and key players in the health care and political arena.
Ensure seamless coordination of workflow between Administrative, Marketing & Operations Teams.
• Develop monthly & quarterly budget for marketing & business development in coordination with the Team Leads/Managers for operations and administrative department not limited to payroll including cost of inventory & supplies.
• Implement an effective Quality Assurance & Control processes for not limited to PCR (Patient Care Report), QA review queue in Angel Track in coordination with the Operations Director.
• Assist Operations Director in monitoring and ensuring QA of PCR are in compliance with standard AR practices and billing regulations.
• Assist the Office Administrator in approving & moving PCR forward to the next process (Review Queue to Insurance Review Queue) three or more times weekly upon effecting the QA for each PCR efficiently & correctly after EMT’s completes the PCR.
• Ensure personnel (EMT’s) receive appropriate feedback regarding compliance to reporting of PCR & all appropriate documentation required.
• Assist Office Administrator in ensuring accurate patient records are maintained at all times.
• Assist Office Administrator in coordinating completion of insurance verification, eligibility/benefits checks, prior authorization request and approvals, signed PCS (Patient Certification Statement) by patients PCP or attending Physician for new referrals & existing clients.
• Coordinate with the Office Administrator while ensuring compliance to all Medicare, Medicaid and other insurance requirements for medical necessity.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
• Bachelor’s Degree or relevant work experience.
• Protects organization’s value by keeping information confidential.
• Experience in data collection, entry, and reporting with great attention to detail and confidentiality.
• Ability to multi-task in fast paced environment with a commitment to responsiveness and customer/co-worker satisfaction.
• Outstanding organizational and time management skills.
• Excellent communication abilities with aptitude in problem-solving.
• Ability to easily learn new systems.
• Motivated, confident, resilient, and curious.
• Strong communicator with excellent interpersonal skills.
• Able to solve problems and successfully manage ambiguity.
• Teachable and embracing best practices.
• Solid understanding of Excel, Outlook, and Word.
• Strong ability to prioritize and organize workload.
• Must be able to Multitask.
• Excellent ability to work independently.
• Strong initiative and willingness to take on projects in a proactive manner.
• Strong computer and internet skills including all MS Office suite (Word, Excel, Outlook, PowerPoint) required.
• Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service.
• Must be efficient with strong attention to detail.
• Must have strong customer support orientation (for internal/external customers), demonstrated professional.
demeanor, and the ability to maintain confidential information.
• Must have strong skills in organization and planning, demonstrated ability to work independently and exercise.
sound judgment and problem solving.
• Proven ability to manage projects.
• Ability to prioritize tasks, exercise sound judgment and confidentiality with sensitive information.