PROVE Partners Client Success Manager Remote · Full time

Your primary mission is to support PROVE in becoming the dominant provider nationally within the next three years.

Description

PROVE Partners, LLC, founded in 2003 and is based in Las Vegas Nevada., is a patient-centric personal injury claims administration and healthcare finance company that provides innovative services and financial products to injury victims, medical providers and law firms in the United States.


PROVE is primarily engaged in a fast-growing form of specialty reimbursement commonly referred to as medical lien funding that enables victims of third-party liability accidents (e.g., motor vehicle collisions) to access healthcare in their greatest time of need.


PROVE is more than a medical lien funder—we offer patients a full-suite of financial products including co-pay and deductible finance and pre-settlement loans, providers with comprehensive revenue cycle solutions including outsourced complex claims administration, and attorneys with patient concierge services and technology solutions to manage caseloads, reduce overhead and most importantly, maximize the outcome for their clients.


PROVE maintains a fortressed balance sheet, supported by a group of institutional capital partners that manage more than $16 billion in assets under management.


PROVE is backed by C9 Partners, LLC, a Los Angeles-based private equity firm focused on making investments in US-based businesses at intersection of financial services, specialty finance, and healthcare services.


Our Mission: Help Injury Victims in their greatest time of need


Our Core Values: PROVE Partners wants to make an IMPACT on the lives of the patients we help, the clients we work with, and the teammates we support.

· I = Innovate Daily

· M = More…with Less

· P = Pursue Growth and Learning

· A = Accountability

· C = Communication

· T = Teamwork


Position Overview:

As the Customer Success Manager (CSM) for Bulk Purchase and Lien Servicing, your primary mission is to support PROVE in becoming the dominant provider nationally within the next three years. You will be responsible for managing our existing bulk purchase accounts with medical providers nationwide, ultimately driving the maintenance, customer satisfaction, and growth of our business. Your role will encompass a core focus on managing existing customers, building client relationships, and collaborating with cross-departmental teams to maintain an industry-leading lien funding and lien servicing platform that provides an exceptional customer experience.


Responsibilities:

Core Focus: Bulk Purchase and Lien Servicing Opportunity Management

  • Create and implement strategies to manage and serve existing clients effectively.
  • Build strong relationships with our clients.
  • Grow our existing accounts.
  • Collaborate with cross-departmental teams to troubleshoot issues and ensure positive brand reputation.


Relationship Management

  • Serve as the primary point of contact and relationship manager for bulk purchase and lien servicing clients that are originated by the PROVE Sales Team and Brokers.
  • Work hand in hand with Bulk Purchase deal origination and execution team to ensure a smooth handoff to customer success.
  • Foster long-lasting relationships to ensure client satisfaction and retention.
  • Ensure full client onboarding and ensure clients know how to work with PROVE.
  • Demonstrate excellent communication and customer service skills throughout the sales cycle to assist Director of Medical Funding and Director of Portfolio Purchasing.
  • Maintain proactive and transparent communication with clients and internal teams.
  • Structure and execute quarterly business reviews with all bulk purchase customers.


Secondary Focus: Product & Platform Development

  • Assist cross-departmental teams in architecting, developing, and executing the industry-leading lien funding and lien servicing platform.
  • Collaborate with team members to establish operational capabilities, including workflow, vendor procurement, system implementation, and team training.
  • Provide solvent feedback to the Vice President of Sales and Bulk Purchase team and deeply understand what our clients want


Skillsets Qualifications:

  • Proven experience in a customer-facing role, with a focus on sales, account management, or customer success.
  • Strong understanding behavioral marketing and how to provide an exceptional customer experience.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Creative thinker with the ability to pivot quickly to solve problems.
  • Cross-functional leadership support experience.
  • Willingness to travel to client markets if needed.
  • Experience using cloud-based CRMs such as SalesForce, HubSpot, and or Outreach
  • Ability to work East Coast hours 


Education Qualifications:

Associate’s degree or higher in business, marketing, communications, organizational leadership or a related field.


Experience Qualifications:

  • 1-3 years of experience in business development or customer success roles
  • Proven experience in a customer-facing role, with a focus on sales, account management, or customer success.
  • Understanding of financial structures, including but not limited to, how a deal is structured, calculating percentages and interest rates
  • High proficiency in excel including manipulating data, ability to do formulas, pivot tables, v-lookups, countifs, sumifs, etc.
  • Experience selling products / services to law firms and or medical providers strongly preferred
  • Knowledge of healthcare and or the personal injury space a plus


Disclosure: Prove Partners is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status

Salary

$60,000 - $60,000 per year