ProVal Technologies Kaseya Subject Matter Expert (SME) Altamonte Springs, FL · Full time Company website

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ProVal is a leading technology consulting firm that empowers Managed Service Providers (MSPs) through smart strategies, operational support, and execution. With teams in the U.S. and India, we deliver high-impact solutions across technical and business functions. Our culture values initiative, ownership, and collaboration. At ProVal, we pride ourselves on having one of the most unique teams around! Our team brings experience and expertise across a wide MSP toolstack including RMM, PSA, RPA, Backup & DR, and a fully Managed NOC offering. As a new team member, you’ll collaborate with innovative thinkers and have plenty of opportunities for professional growth. We offer a comprehensive benefits package that includes flexible PTO, medical, vision, dental, and more. We believe in work-life balance, with no on-call expectations, and hours limited to Monday through Friday, 8 to 5. At ProVal, we foster a positive and fun company culture where we support each other’s growth and success. Our Core Values: Passion, Innovation, Growth, Execution, and Integrity.

Position Title: Kaseya Subject Matter Expert (SME)

Location: Hybrid

Employment Type: Full Time

About ProVal

ProVal partners with Managed Service Providers (MSPs) to deliver scalable, reliable IT solutions through expert consulting, platform optimization, and automation-driven service delivery. We work closely with clients and strategic partners to help MSPs improve operations, strengthen security, and deliver exceptional service to their customers.

Role Overview

ProVal is seeking an experienced Kaseya Subject Matter Expert (SME) to lead the deployment, migration, optimization, and support of Kaseya’s product suite for MSP clients. This role requires deep technical expertise, strong consulting skills, and the ability to collaborate with both customers and partners to drive successful outcomes.

The ideal candidate is highly technical, client facing, and able to translate business needs into effective Kaseya based solutions.

Key Responsibilities

• Serve as ProVal’s subject matter expert on the Kaseya ecosystem, including best practices, configuration standards, and roadmap awareness.
• Lead implementation and optimization projects for MSP clients using Kaseya tools
• Design, deploy, and support solutions across products such as:
• Kaseya VSA
• BMS
• IT Glue
• RocketCyber
• Datto RMM
• Kaseya 365 suite (as applicable)
• Provide advanced troubleshooting and escalation support for complex client environments
• Develop documentation, SOPs, and repeatable implementation frameworks
• Collaborate with automation teams to integrate Kaseya workflows with platforms like Rewst and custom API solutions
• Conduct client training sessions, technical workshops, and ongoing advisory support
• Consult and collaborate with strategic partners, vendors, and integration providers to align delivery standards and maximize client outcomes
• Stay current on Kaseya product updates and MSP industry trends

Required Qualifications

• 3 plus years of hands-on experience with Kaseya products in an MSP or consulting environment
• Deep expertise in at least two major Kaseya platforms (VSA, BMS, IT Glue, Datto, RocketCyber, etc.)
• Strong understanding of MSP operations including service desk workflows, endpoint management, and documentation
• Experience with integrations, scripting, and automation within Kaseya tools
• Excellent client and partner facing communication skills
• Ability to manage multiple projects and priorities in a fast paced environment

Preferred Qualifications

• Experience working in an MSP or implementation partner role
• Familiarity with Rewst, Power Automate, or other MSP automation platforms
• Knowledge of PSA and RMM ecosystems beyond Kaseya
• Relevant certifications (Kaseya Certified Professional or similar)
• Background in cybersecurity tooling and best practices

What Success Looks Like

• Smooth, scalable implementations of Kaseya tools for MSP clients
• Strong partner collaboration and trusted advisor relationships
• Improved operational efficiency through automation and integration
• High client satisfaction and measurable service delivery impact

Why Join ProVal?

• Work with a growing consulting firm focused on the MSP community
• Lead impactful platform and automation initiatives
• Collaborate with clients, partners, and industry leaders
• Flexible work environment with significant opportunities for growth