Prospect Operating LLC Night Auditor Great Barrington, MA · Full time

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The Prospect is a hotel and lakeside retreat in the Berkshires. Situated on land storied with picnics and play for over a century, our constellation of 49 modern cabins bridges the past and the future, design and nature, inspiring a new nostalgia. Inspired by the Transcendentalists and a love of the great outdoors, The Prospect is a convivial, whimsical welcome to adventure and possibility in Egremont, Massachusetts. 

Job Overview

We are seeking a friendly, professional, and energetic Night Auditor to join our hospitality team. As a Night Auditor, you will play a key role in ensuring the smooth operation of the hotel during overnight hours. Your responsibilities will include balancing financial transactions, processing guest check-ins and check-outs, and providing excellent customer service to guests. The position requires attention to detail, strong organizational skills, and the ability to handle administrative tasks with accuracy. If you enjoy working independently, have a knack for numbers, and thrive in a quiet, overnight setting, this role is perfect for you!

Key Responsibilities

• Perform nightly audits of guest accounts and ensure accuracy of billing.
• Process guest check-ins and check-outs during the night shift.
• Reconcile hotel cash drawers and balance all financial transactions.
• Answer guest inquiries and resolve any issues or concerns promptly.
• Ensure hotel safety and security during overnight hours.
• Perform administrative duties, such as reporting and preparing financial documents.
• Maintain a clean and organized front desk area.
• Communicate effectively with daytime team members to ensure smooth transitions between shifts.

Qualifications:

• Previous experience in a customer service or hotel environment preferred.
• Strong attention to detail and excellent organizational skills.
• Proficiency in computer systems and hotel management software (experience with [list specific software if necessary]).
• Ability to work independently and take initiative.
• Strong verbal and written communication skills.
• Ability to handle guest inquiries and concerns professionally.
• Must be able to work overnight shifts and handle responsibilities during quieter hours.
• High school diploma or equivalent required; additional certifications in hospitality or accounting a plus.

Compensation

• Competitive pay
• A supportive and friendly work environment.
• Employee discounts and perks.

The Prospect is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law. 

NOTE: This job description is not intended to be all-inclusive. The General Manager may ask you to perform other related duties as negotiated to meet the ongoing needs of The Prospect. The Prospect may amend a job description at any time with or without notice.