Promise Resource Network Recovery Hub Office Coordinator Charlotte, NC · Part time

Apply for Recovery Hub Office Coordinator

Promise Resource Network is a nonprofit survivor-led organization that disrupts illness-based approaches to mental health and substance use by understanding the impacts of trauma and supporting healing, wellness, and recovery.

General Responsibilities

• Coordinate daily office operations for the Recovery Hub, helping ensure the space is organized, welcoming, well-supplied, and responsive to participant, staff, and visitor needs.
• Provide administrative support including scheduling, correspondence, meeting preparation, documentation, and follow-up on assigned tasks.
• Serve as a primary administrative point of contact for the Recovery Hub, supporting clear communication among staff, participants, partners, vendors, and community stakeholders.
• Maintain office files, records, and other administrative systems in an accurate, timely, and confidential manner.
• Support scheduling and logistics for Hub activities, meetings, trainings, groups, community events, and day-to-day programming needs.
• Monitor equipment, facility needs, and routine maintenance issues, coordinating with the Hub Manager and appropriate vendors or internal teams as needed.
• Assist with onboarding logistics, staff schedules, timesheet reminders, purchasing requests, expense documentation, and other administrative processes that support Hub operations.
• Prepare basic reports, communications, flyers, meeting notes, and other materials to support Hub operations and organizational priorities.
• Promote a respectful, trauma-informed, peer-centered, and recovery-oriented environment for everyone who enters the Recovery Hub.
• Support special projects, operational improvements, and other duties assigned by the Regional Director.

 

Qualifications and Experience

• Demonstrated experience in office management, administrative coordination, operations support, or a similar role.
• Strong organizational and time management skills with the ability to prioritize and manage multiple operational and administrative needs in a fast-paced environment.
•  High level of professionalism, discretion, and ability to manage confidential information and sensitive interactions.
• Excellent communication skills, including the ability to provide clear, respectful, and timely communication with staff, participants, partners, and community members.
• Ability to work independently while also collaborating effectively with the Hub Manager, Hub staff, and organizational teams.
• Strong attention to detail, follow-through, problem-solving skills, and ability to maintain accurate administrative systems.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort learning other relevant systems and office technology.
• Demonstrated ability to anticipate operational needs, take initiative, adapt to changing priorities, and remain calm and supportive in a busy environment.
• Commitment to the mission, values, and philosophy of Promise Resource Network and to peer-run, recovery-oriented support.
• Demonstrates honesty, integrity, ethical behavior, approachability, and respect for all people served by the Recovery Hub.
• Ability to interact effectively with staff, participants, community members, vendors, partners, and stakeholders.
• Must have a valid NC Driver’s license.
• Canva, Case Management software, Microsoft Excel, Word, and Outlook intermediate skills.
• Intermediate proficiency Case Management Software/Electronic Healthcare Record, Microsoft Excel, Microsoft Word, and Microsoft Outlook

Preferred Qualifications

• Experience working in nonprofit, behavioral health, peer-support, recovery, or community-based service environments.
• Experience supporting facility operations, front office coordination, participant-facing administrative support, or program logistics.
• Lived experience aligned with PRN’s mission and values.
• Experience using Canva, Adobe Express.
• NCPSS certification eligible.