Prolydian, LLC Business Systems Analyst Intern Remote · Part time

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Prolydian is a technology company that provides its customers with an end-to-end, SaaS-based solution to support high-stakes assessments such as certification and certificate programs. The Prolydian platform has many components including: candidate eligibility determination and management, candidate registration, item banking, test delivery, remote proctoring, and certification maintenance (continued education tracking). Because of the immediate industry shift caused by the pandemic, Prolydian has experienced rapid growth in 2020. However, the vision remains consistent: to become the world-wide elite leader and “one-stop-shop” provider for programs offering certification through high-stakes exams.

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Business Systems Analyst Intern

Objectives Of This Role

• Develop an understanding and capable knowledge in developing, writing, and editing "systems" (instructions documenting business processes).
• Advocate for and encourage team members to follow the systems implemented within the organization.
• Develop a solid skillset to extract, document, edit and improve systems.
• Encourage and advocate the use of company systems.
• Teach and guide team members with the company’s "way" of documentation and organization of systems.
• Assist in the development of a systems-thinking culture and approach.
• Continue studying new approaches to meet and improve the objectives listed above.

Responsibilities

Business Operations and Strategies:

• Collaborate with the CEO, department heads, and leadership team to identify areas of priority for system documentation. 

Team Performance:

• Create systems (documentation) from various sources including but not limited to videos, screenshots, verbal interviews and other sources.
• Proactively responsible for creating processes, continuously reviewing and maintaining the accuracy when workflows are modified.
• Review all systems and be responsible for ensuring their ease of use, quality, usefulness and consistency.
• Work across various departments to make sure that enough documentation is available to generate effective materials for the required audience.
• Assist with training new team members with the company’s systemised approach.

Efficient Communication:

• Ability to give clear instructions and facilitate systems capture and accurately transfer into a system document.
• Encourage and lead team members to support and participate in systems development.
• Support team members in understanding the tools and technology related to system documentation management and implementation.
• Develop and continuously improve the company's approach for how systems are created, organised and integrated.

Systems Management:

• Encourage and adhere to the continuous documentation or review of existing processes in all departments of the organization. The creation, updating and finalising of any systems must be done in the relevant area of the company's systems software.
• Every system documented should reach a point where another team member can step in and perform that task, to a good degree of accuracy.
• Where appropriate, any systems should have corresponding tasks in our project management tool and be interlinked to the appropriate system.

Skills

• Exceptional attention to detail.
• Excellent understanding of the English language and grammar.
• Tech-savvy. Must be proficient in using the tools of the trade and have the ability to learn new software quickly.
• Excellent communication skills: visual, written and verbal.
• The ability to convey information to the intended audience in an easily understood manner.  
• Knows how to ask questions and learn from the answers. 
• Ideally, you’ve had some experience or training in project management. A large part of this role is creating and adhering to deadlines, assigning creation of systems and processes, and moving the projects forward to completion.
• Ability to work under tight deadlines & high pressure.
• Being a self-starter. Goals will be clearly defined from the outset. Often, it will be your job to determine what needs to happen, when and how. The attitude of continually starting things on your own is very important. 
• You have a way of looking at the big picture and can easily understand where a process needs to be documented.
• Highly organized with experience managing timelines.
• Ability to work with resources at hand.
• Being teachable and coachable. 
• Keeping up to date with new technologies, and trends and looking to continually make our systems better.

Employer Snapshot

Prolydian, LLC is a "Software as a Service" company, providing an online platform for the development and management of professional certification programs and exams. We have been operational since 2014. Currently, we have around 11 employees distributed across the Southeast US, primarily working remotely. We maintain a headquarters office in Tallahassee, FL.