Prodigy Healthcare Receptionist Mesa, AZ · Full time

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Who Are We?

We are a team of about 50 dedicated professionals, helping to rehabilitate clients who are referred by various courts and government agencies in Arizona and California.

Who Are Our Clients?

Our clients are individuals who are going through rehabilitative programs, mostly misdemeanors, and individuals making the transition back into society.

What You’ll Do:

No two days will ever be the same, but a typical day will most likely include a baseline of the following:

• Be the friendly first point of contact for clients, getting their questions answered and issues quickly resolved.
• Answer a high volume of inbound telephone calls, through a routed system.
• Handle sensitive material in a confidential manner, always protecting the confidentiality of clients as defined by HIPAA.
• Demonstrate respect and regard for the dignity of all visitors / clients and fellow employees to ensure a professional, responsible, and courteous environment.
• Ensure that clients are compliant with court requirements and the proper notations are in their file.
• Schedule appointments for clients with thorough and accurate data.
• Help clients understand various options and complementary programs available to them through Prodigy.
• Help support Prodigy’s mission to, “Improve public safety by employing evidence-based practices and life changing experiences through supervision and cognitive behavioral education and treatment.”
• Represent the organization, in a positive manner, in its relationships with other agencies, organizations, and groups in the community.
• Contribute ideas and feedback to help make the client experience better.
• Foster positive working relationships and work effectively as part of the team.

You are excited to come work here and show off these skills:

• Positive attitude and eagerness to help clients.
• Multitasking in a high-volume, fast-paced environment.
• Go-with-the-flow can-do approach.
• Ability to stay cool under pressure & tight deadlines.
• Display sound judgment in ambiguous conditions.
• Use deductive reasoning to efficiently manage client and company needs.
• Verbal De-escalation and conflict resolution.
• Excellent attention to detail.
• Microsoft Word, Outlook / Webmail, Excel, IP Phone Systems, and Clinical Systems / Databases.

If you have experience in a medical call-center, counseling agency, or in the field of criminal justice then that will be very helpful in being successful in this role. Additionally, having considerable knowledge of the laws, rules and regulations governing the criminal justice system, counseling principles and techniques as they apply to treatment of offenders, or of other community service agencies utilized in providing services to offenders will further increase your likelihood of being successful within this role.

What We Need:

• Pass a criminal background investigation by the company
• Successfully complete a pre-employment drug test.
• Compliance with all requirements of the company substance abuse policy.

What You’ll Get:

• Work side by side with passionate, purposeful people – Behavioral health treatment is our DNA and we pride ourselves on having the best!
• Ability to make a big impact on a growing organization and drive your own career
• Internal and external professional development, coaching, and continuous education opportunities

Comprehensive benefits package (Full-Time)

• Medical, Dental, Vision
• Company Paid Life Insurance
• 401(k) Matching
• 6 Paid Holidays
• Generous PTO Plan

So why Prodigy Healthcare?

Our people do remarkable things helping over 10,000 clients per year through our proven evidence-based programs. We are modernizing the way behavioral health is administered, through innovative and affordable programs. We partner with Courts, Prosecutors, Community Corrections, and County Probation, who refer clients for various programs to make communities safer every day. Our Talented Team has created a culture that takes pride in how we treat clients and each other. We are passionate about Prodigy’s unique culture and are looking for like-minded individuals to join the team and become a Prodigy!

Prodigy Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.