Printing One General Manager Mobile, AL · Full time Company website

Apply for General Manager

Since 1990, Printing One has been an active member of the Mobile and Gulf Coast business community. Our goal is to provide our clients with outstanding print marketing services to help their business or association grow!

Responsibilities:

• Operational Management:
• Oversee the day-to-day operations of print shop, ensuring efficient workflow and timely completion of projects.
• Manage production schedules and prioritize jobs to meet deadlines and customer expectations.
• Maintain and optimize equipment performance, scheduling maintenance and repairs as needed.
• Monitor inventory levels of supplies and materials, placing orders as necessary.
• Implement and enforce safety protocols and procedures to ensure a safe working environment.
• Team Leadership:
• Recruit, train, and supervise staff, fostering a positive and productive work environment.
• Delegate tasks effectively and provide clear instructions and feedback to team members.
• Conduct performance reviews and provide ongoing coaching and development opportunities.
• Resolve employee conflicts and address performance issues promptly and professionally.
• Customer Service & Sales:
• Serve as the primary point of contact for customer inquiries and concerns, providing exceptional service and resolving issues effectively.
• Manage customer orders, ensuring accuracy and adherence to specifications.
• Build and maintain strong relationships with clients, identifying opportunities to expand business and enhance customer satisfaction.
• Ensure accurate quotes are provided to customers by customer service staff.
• Proactively seek and develop new sales opportunities to increase revenue.
• Develop and implement sales strategies to achieve sales targets.
• Network with potential clients and build relationships to generate leads.
• Prepare and present sales proposals and presentations.
• Track and report on sales performance.
• Quality Control:
• Ensure all printed materials meet the highest quality standards, conducting thorough inspections and implementing quality control measures.
• Troubleshoot printing problems and implement solutions to minimize errors and waste.
• Maintain accurate records of production and quality control data.
• Financial Management:
• Monitor and control expenses, ensuring the print shop operates within budget.
• Generate reports on production, sales, and expenses, providing insights to improve efficiency and profitability.
• Help with pricing and quoting jobs.

Qualifications:

• Bachelor's degree or equivalent
• Proven experience in print management or a related field.
• Familiarity of printing processes, equipment, and materials.
• Excellent leadership and team management skills.
• Exceptional communication skills for customer service and sales application
• Proficiency in relevant software and technology, including design and printing software.
• Strong organizational and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Skills:

• Knowledge of graphic design principles.
• Proven track record of successful sales in a print shop or related industry.
• Experience with CRM software.
• Proficiency in Microsoft Office and related business management software.