PrimeHealth Denver is a functional medicine practice dedicated to providing exceptional patient care through personalized treatment and seamless coordination. What makes us stand out is our integrated approach: we combine clinical excellence with a highly organized, non-clinical support system that ensures every patient experience feels smooth, attentive, and thorough. Our team is deeply committed to continuous improvement, leveraging both technology and human connection to deliver care that is not only effective but also truly patient-centered

Job Description

Do you love creating meaningful connections with people? Are you naturally organized, service-driven, and ready to take ownership of a key role in patient care?

At PrimeHealth Denver, we offer advanced, personalized functional medicine that addresses the root cause of chronic illness. We’re growing—and as we do, we’re investing even more in the relationships that set us apart. This role is about being the steady, reliable presence that keeps the front desk running smoothly and our patients feeling cared for at every touchpoint.

About Us

PrimeHealth Denver is a leading functional medicine clinic providing whole-body, root-cause care for chronic illness, thyroid and digestive disorders, autoimmune conditions, and more. Our team comprises board-certified clinicians, health coaches, and care professionals, all dedicated to delivering personalized, science-based care that transforms lives.

About the Role

This is a full-time, 3 in-person days per week and 2 virtual day position based at our Lakewood, CO clinic. As our second Patient Care Coordinator, you'll work alongside our existing PCC to manage scheduling, patient communications, front desk operations, and day-to-day administrative tasks that keep the clinic running. This is a role for someone who is proactive, detail-driven, and takes pride in doing the small things exceptionally well.

What You’ll Do

• Own scheduling and care coordination from end to end — patient visits, sauna sessions, InBody assessments, and more, including rescheduling visits if needed

• Manage inbound front desk phone calls during required coverage hours (Mon–Fri 9–5) with professionalism and warmth

• Triage all patient portal messages, ensuring accurate responses and timely communication between providers and patients

• Handle prior authorizations from submission through resolution, keeping patients informed throughout the process

• Managing compounding pharmacy orders

• Confirm new patient intake forms are completed on time

• Manage office logistics and amenities — inventory, sauna restocking and laundering, patient welcome bags, plant care, and general supply management

What You’ll Bring

Must-Haves:

• Exceptional customer service and written/verbal communication skills

• Ability to self-manage, take initiative, and follow through

• High attention to detail and follow-up

• Tech confidence

• Alignment with our values

• Passionate and committed to improving patient lives

• Empathetic and service-minded

• Proactive and ownership-driven

• Transparent and honest communicator

• Adaptable and solutions-focused

Nice-to-Haves:

• Experience in healthcare—bonus for functional or integrative medicine

• Front-desk experience

• Familiarity with Cerbo, EMR/EHR systems, or similar platforms

• Experience working in a small, fast-moving team environment