Primefocus Health is a seed-stage healthtech startup headquartered in San Francisco, originally launched as a venture spinout from LG Electronics' North America Innovation Center. We're building an innovative technology platform that enables healthcare providers and hospitals to create customized remote patient management solutions for chronic conditions. We're on a mission to transform how healthcare providers deliver remote care, making it more efficient and personalized for each patient's needs.

Primefocus Health has been made aware of a phishing scam where con artists are posing as recruiters or hiring managers for prominent companies using email, text messages and social media to access personal information of potential applicants.

In this scam, fake recruiters are creating misleading email addresses, conducting remote interviews and extending fraudulent job offers to collect personal and financial information. This type of fraud is normally carried out through online services such as fake websites or through fake email addresses claiming to be from the company.

Here’s what you should know to help protect your information from scammers:

Authentic email addresses use the primefocushealth.com domain.

Always take precautions when sharing personal information

We will never require personal banking information in the recruiting/interview process

We will never require an application processing fee or require other payment for recruiting services.

We encourage you to apply for open roles directly through our site.

Primefocus Health (West Virginia)

Account Manager/Regional Account Manager

Company Overview

Primefocus Health is a seed-stage healthtech startup headquartered in San Francisco, originally launched as a venture spinout from LG Electronics' North America Innovation Center. We're building an innovative technology platform that enables healthcare providers and hospitals to create customized remote patient management solutions for chronic conditions. We're on a mission to transform how healthcare providers deliver remote care, making it more efficient and personalized for each patient's needs.

Position Overview

We are seeking an experienced Account Manager/Regional Manager (level dependent on experience) to own and grow customer relationships across the Appalachia region, with a focus on health systems, hospitals, and physician groups. This role is critical in ensuring our customers achieve success with our remote patient management platform while identifying opportunities for strategic account expansion. Reporting to the Director of Business Development, the ideal candidate will combine healthcare sales expertise with strong relationship management skills and a passion for improving healthcare access in underserved communities. This position is a full-time role based in West Virginia with 20-40% travel throughout the Appalachia region, reporting to the Director of Business Development.

Key Responsibilities

• Own and manage day-to-day relationships with assigned health system accounts across the Appalachia region
• Serve as primary point of contact and trusted advisor for customers, ensuring high satisfaction and retention
• Develop and execute strategic account plans to drive adoption, expansion, and revenue growth
• Identify upsell and cross-sell opportunities within existing accounts to expand platform usage
• Conduct regular business reviews with customers to demonstrate value and identify growth opportunities
• Partner with Product team to gather customer feedback and identify product gaps and enhancement opportunities
• Collaborate with implementation and customer success teams to ensure smooth onboarding and ongoing support
• Build relationships with key stakeholders including C-suite executives, clinical leaders, and IT departments
• Monitor account health metrics and proactively address potential risks or concerns
• Travel throughout the region to conduct on-site visits, training sessions, and executive meetings
• Represent Primefocus Health at regional healthcare conferences and industry events
• Maintain accurate records of customer interactions, opportunities, and pipeline in CRM system
• Provide market intelligence and competitive insights to inform business strategy

Required Qualifications

Knowledge

• Bachelor's degree in Business, Healthcare Administration, or related field
• 3-7 years of experience selling to or managing relationships with healthcare providers (hospitals, physician groups, clinics)
• Understanding of healthcare operations, workflows, and decision-making processes
• Knowledge of remote patient monitoring, telehealth, or digital health solutions preferred
• Familiarity with healthcare reimbursement models and value-based care initiatives
• Understanding of HIPAA compliance and healthcare data security requirements
• Knowledge of the Appalachia healthcare landscape and regional challenges

Skills

• Proven track record of managing and growing strategic accounts in healthcare
• Strong relationship-building and customer management abilities
• Excellent communication and presentation skills for various stakeholder levels
• Strategic account planning and territory management expertise
• Consultative selling approach with ability to identify customer needs
• CRM proficiency (Salesforce, HubSpot, or similar platforms)
• Negotiation and problem-solving capabilities
• Comfortable reviewing and editing contract terms
• Collaboration skills to work effectively with cross-functional teams

Abilities

• Ability to build trust and credibility with healthcare executives and clinical leaders
• Capacity to manage multiple accounts simultaneously while maintaining attention to detail
• Flexibility to travel 20-40% throughout the Appalachia region
• Strong self-motivation and ability to work independently in a remote capacity
• Ability to translate technical product capabilities into business value for customers
• Talent for identifying expansion opportunities and driving revenue growth
• Capability to thrive in a fast-paced startup environment with evolving priorities
• Ability to advocate for customer needs internally while balancing business objectives

Benefits

• Competitive salary and commission package
• Employee stock options
• Comprehensive health benefits & 401K
• Opportunity to shape the future of healthcare delivery
• Collaborative and innovative work environment
• Flexible work arrangements
• Regular team events and learning opportunities

Working Conditions

The incumbent in this position will work in a hybrid environment, combining remote work from home with regular travel to customer sites throughout the Appalachia region. Most of the duties are performed on computers and digital tools, though the role requires significant in-person customer engagement. This position might require sitting for extended periods during travel and meetings. The working environment is typically dynamic, fast-paced, requiring adaptability and strong communication skills to collaborate with diverse stakeholders.

Travel requirements - This job requires the incumbent to travel 20-40% of their time based on business and customer needs.

Purpose of Travel - Regional travel to health system customer sites, hospitals, clinics, physician offices throughout Appalachia, as well as occasional travel to company headquarters or industry conferences.

Location

This position is based in West Virginia with regular travel throughout the Appalachia region.

Primefocus Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.