Premier Pulmonary Critical Care and Sleep Medicine Front Desk ordering and procedure auth Denison, TX · Full time

Front desk Lead



2-year work experience in medical office setting

Good hygiene

Friendly demeanor

Computer knowledge/typing at least 35 wpm

Good verbal and written communication

Good organizational skills

Knowledge, Skills and Abilities

Able to maintain confidentiality

Able to be friendly, helpful and courteous to patients and on the phone

Ability to identify specific parts of the medical record and identify where they should be located in the record

Ability to understand and perform duties of position

Able to complete a complex variety of tasks in an organized manner

Thorough knowledge of policies and procedures relating to position

Ability to look ahead and monitor the appointment schedule so that booking is adequate and not over booked

Able to treat patients and staff with consideration and respect

Identifies and resolves problems in a timely manner; Manages difficult or emotional patient situations; Responds to patients’ requests for service and assistance; Keeps emotions under control; Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Writes clearly and informatively; Able to read and interpret written information

The employee must occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus

Front Desk Medical Setting: 2 years (Required)


. Send orders for CT scans and other orders, schedule procedures, Sleep studies, schedule PFTs and six minute walk test

. Procedure Authorization

• Help with check in when needed as well


Front Office Receptionist position is responsible for greeting patients, appointment scheduling, cashiering, answering phones and maintaining medical records

The role of this position is to participate in a variety of activities

Operates multiline telephone system

Answers incoming calls in a warm and caring manner, determines purpose of callers, and forwards calls to appropriate personnel

Transfers calls or takes and delivers accurate messages, according to office policies, when appropriate personnel are unavailable

Answers questions and provides callers with address, directions, and other information

Greets and directs patients, salespeople, and visitors in a friendly manner

Schedules appointments and enters appointment date and time into computerized scheduler and gives patient an appointment card

Handles patient registration, verifies patient's records are up-to-date & accurate, and updates all information in the computer

Knowledgeable of contracted insurance plans and procedures

Maintain and request referrals

Works closely with back staff to achieve maximum patient flow

Print daily balance reports

Receives co-payments and logs them in

Assist with billing and collections as needed

Maintain office supplies

Maintains the appearance of front desk area, tidies the lobby

Maintains confidentiality and distribution of medical records

Additional duties as assigned by Office Manager

Demonstrates accuracy and thoroughness; Uses time efficiently; Completes work in timely manner; Observes safety and security procedures; Able to deal with frequent change, delays, or unexpected events; Acts responsibly; Is dependable, adaptable and punctual; Is consistently at work and on time; Focuses on solving conflict not blaming;

Asks for and offers help when needed; Generates suggestions for improving wor

The employee is frequently required to stand; walk; sit for extended periods; use hands and fingers; handle, or feel; reach with hands and arms; stoop and bend


$16 - $20 per hour