PraxisPro Inc Quality Analyst II New York, NY · Full time Company website

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PraxisPro is a seed-stage SaaS startup building conversational AI agents to transform training for account specialists and sales representatives in the life sciences industry. Our platform leverages AI to deliver personalized, scalable training experiences that directly impact revenue and expertise in a highly regulated, specialized sector.

Job Title: Quality Analyst II

Location: New York Metropolitan Area, In-office 

Company: PraxisPro

Employment Type: Full-Time

Salary: $85,000-$105,000

Role Overview

PraxisPro is a native AI Learning & Intelligence Ecosystem for Life Sciences Driving Field Team Excellence. We’re looking for a detail-oriented Quality Analyst II to join our small, fast-moving QA team. 

You’ll start with a strong focus on hands-on manual testing of our web and iOS apps across customer tenants while helping grow our automation coverage. As our automation matures, the role will move toward a more even balance of manual and automated testing, making it a great fit for someone who wants to build their automation skills on the job. You’ll work closely with engineering, product, and the AI team.

This role suits someone who sees the product from the end user’s point of view, enjoys breaking things carefully, documents what they find clearly, and is curious about how to test AI systems where “correct” isn’t always a single right answer.

Key Responsibilities

• Execute test cases from structured test matrices across web and iOS, covering new features, bug fixes, and customer-specific (tenant) releases
• Run live voice roleplay sessions against AI healthcare professional personas (HCP’s) and evaluate whether persona behavior, conversation flow, scoring, and feedback meet requirements
• Run platform and feature simulations to verify and validate performance and expected output
• Judge AI output with rubric-based criteria rather than exact-match expectations, and determine whether an issue is a bug, expected behavior, or an enhancement
• Write clear, evidence-backed QA results in Jira (pass/fail, steps to reproduce, session IDs, screenshots) that engineers and customer-facing teams can act on
• Support regression testing and release-readiness checks, flagging high-risk areas to the team
• Log well-reproduced bugs and retest fixes within sprint timelines
• Contribute to test plans and matrices, and flag coverage gaps you notice along the way
• Help build and extend our automated test suites (Playwright for web, Maestro for iOS), with automation becoming a larger part of your role over time

Required Skills & Experience

• 3+ years of experience in Quality Assurance or a similar role in software development.
• Strong understanding of software testing methodologies, tools, and processes.
• Experience with test case management tools and bug tracking systems (e.g., Jira).
• Sharp attention to detail, with the judgment to know when something “technically passes” but still isn’t right
• Comfortable writing clear, structured bug reports and test results as well as excellent problem-solving skills and perfectionist mentality

Nice-to-Have

• Experience with Playwright or another test automation framework (Cypress, Selenium)
• Exposure to mobile automation (Maestro, XCUITest, Appium)
• Background in pharma, life sciences, or another compliance-sensitive industry
• Experience testing voice, conversational AI, or chatbot products
• Familiarity with CI pipelines such as GitHub Actions
• Experience using AI-assisted tools (Claude, Cursor, etc.) in your QA workflow

Why Join PraxisPro?

• Work on cutting-edge AI-driven applications that impact thousands of professionals.
• Competitive salary, equity options, and benefits package.
• Matching 401(k)
• Opportunity to contribute to the quality and success of a fast-growing AI-driven company.
• Collaborative, fast-paced team with a focus on innovation and continuous learning.

Important Information

Regulated Data & Compliance Training 

This role involves working with regulated data and healthcare-related information. Successful candidates will be required to complete HIPAA and life sciences compliance training, and will be expected to maintain compliance with all applicable regulations governing protected health information and regulated content.

Background Check 

A background check is required for this position as part of our standard hiring process.

Visa Sponsorship 

We are not able to sponsor visas at this time. Candidates must be authorized to work in the United States.

Equal Opportunity 

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected characteristic.

Reasonable Accommodations 

We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to participate in the application or interview process, please let us know.