Primary Objective
The RN will provide high-quality, patient-centered nursing care and administrative support in a small, integrated primary care clinic. The RN will serve as a vital team member responsible for front and back-office operations, ensuring smooth clinic flow, excellent patient experiences, and efficient support for medical providers. This role also supports coordination with our community-based nonprofit partner, reinforcing the clinic’s commitment to holistic, inclusive, and equitable healthcare for all.
Location: The primary work location is Winter Haven, FL, with occasional travel to Tampa, FL.
Hours: Monday & Tuesday 9am-2pm, Wednesday, 2pm-7pm, Thursday, 10am-4pm, off on Fridays (about 20-25 hours a week)
Essential Functions
Clinical Duties:
- Perform comprehensive patient intake, including vital signs, medication reconciliation, allergy review, and chief complaints.
- Prepare exam rooms, ensure cleanliness and restocking between patients.
- Administer immunizations, therapeutic injections (e.g., GLP-1s, testosterone), and intramuscular, subcutaneous, and IV medications.
- Perform and document diagnostic screenings such as EKGs, glucose monitoring, urine drug screens, rapid tests (flu, strep, COVID), and pregnancy tests.
- Assist providers with minor in-office procedures (e.g., pap smears, suture removal).
- Provide patient education and counseling for chronic disease management (e.g., hypertension, diabetes, asthma).
- Monitor patients receiving IV hydration therapy and recognize signs of adverse reactions or complications.
- Support weight loss clients with body measurements, BMI calculations, and patient coaching for behavior/lifestyle change.
- Prepare documentation for referrals, follow-up care, and prior authorizations.
- Maintain accurate, timely charting in the EHR system; complete documentation and billing codes per provider direction.
- Track labs and diagnostic tests, ensure timely review and communication with patients.
- Ensure clinical compliance with OSHA, CLIA, and infection control protocols.
Administrative (Front Office) Duties:
- Greet patients warmly and manage check-in and check-out procedures.
- Schedule appointments, answer phone calls, and manage patient inquiries.
- Verify insurance and collect copayments and balances.
- Handle faxing, scanning, and medical record requests.
- Coordinate referrals and prior authorizations.
- Support compliance with HIPAA and clinic protocols.
Community & Collaborative Support:
- Coordinate patient navigation services as needed in collaboration with our partner non-profit.
- Assist with HIV testing, education, and adherence support services.
- Occasionally support community outreach initiatives (e.g., health fairs, feeding programs, clothing closet events).
- Uphold a welcoming, stigma-free environment for all patients, including those impacted by HIV, chronic illness, or social barriers.
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills, including strong interpersonal and organizational skills.
- Ability to work independently and as part of an integrated team.
- Ability to work effectively and efficiently in a fast-paced and changing environment, and skilled at multi-tasking.
- Strong and proficient skills in Microsoft PC (Word, Excel, Outlook and PowerPoint) including electronic medical records systems.
- Proficient in EHR system, preferably ECW
- Knowledge of or experience working with the LGBTQ+ and racial/ethnic minority communities and familiarity with issues of particular relevance to these populations.
Education, Experience, & Requirements:
- Current RN license in the state of Florida (required).
- CPR/BLS certification (required).
- Minimum of 2 years’ clinical & clerical experience in primary care, urgent care, or outpatient setting required.
- Minimum of 2 years of experience administering IV hydration therapy required .
- Experience or interest in HIV care, social services, or community health a plus.
- IV therapy and injection experience strongly preferred.
- Must be willing and able to travel to Tampa, FL on an as-needed basis to support clinic and clinic activities.
- Spanish-English speaking is required.