We are seeking an Overnight Front Desk Associate to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all visitors.
Job Description:
We are currently looking for an Overnight Front Desk Associate to join our team. As the initial point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for all visitors.
Responsibilities:
- Warmly greet and welcome guests in a professional manner
- Efficiently check guests in and out
- Address guest inquiries, requests, and complaints promptly and courteously
- Assist guests with reservations and provide information on hotel services and amenities
- Operate the hotel switchboard, answer incoming calls, and direct calls to appropriate departments
- Process payments and maintain accurate guest accounts
- Maintain the cleanliness and organization of the lobby area at all times
-Complete nightly audit report
Requirements:
- Previous experience in guest services or hotel management is preferred
- Strong customer service skills with a friendly and approachable demeanor
- Excellent phone etiquette and communication skills
- Ability to speak multiple languages is a plus (Bilingual/Multilingual)
- Proficient in managing guest relations effectively and efficiently
- Familiarity with front desk operations and hotel procedures
Join our team as a Front Desk Associate and become a part of a vibrant hospitality environment where your talents in customer service and guest relations will shine.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Night shift
- Overnight shift
- Rotating weekends
Work setting: In-person
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Boston, MA 02114 (Required)
Ability to Relocate:
- Boston, MA 02114: Relocate before starting work (Required)
Work Location: In person
$18 - $20 per hour